Aloft by Marriott Manhattan Downtown - Financial District

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room, professional staff

Our stay at Aloft Manhattan Downtown was disappointing, especially considering the nearly $400/night rate. When we arrived at 4:00 PM, the AC was not cooling. I notified the front desk and was told an engineer would address it. After returning around 9:30 PM, the AC was still not working. At that point, we also discovered the sink and shower water were scalding hot and unusable. Staff sent an engineer, who was able to fix the AC, but the hot water issue was not resolved until the following day. We continued to experience intermittent overheating water throughout our three-night stay. The room also did not appear to have been thoroughly cleaned upon arrival, and all towel hooks had been removed from the bathroom, leaving exposed holes and mounting hardware behind. For the price paid, I expected the basic amenities and room condition to meet a higher standard. The bright spot was the staff. Everyone we interacted with was pleasant, professional, and genuinely tried to help. They did their best to make up for what appeared to be a poorly maintained facility.

Great value

The room was really nice and housekeeping maintained it well. But the elevator looked dirty and not well maintained. The night staff wasn’t very friendly/ helpful either.

Staff was extremely helpful at every turn. Love staying here while visiting my daughter in college. GM was a delight!

Lobby is tiny but has decent amenities (paid snacks and free “fancy” water). Elevators are super sketchy. Room itself was clean. Air conditioning very unreliable. At times our room was very very hot. Do not recommend this hotel for those travelling with young children as the rooms are very small. Very easily accessible to multiple trains. 24 hour CVS around the corner. Walking distance to Southstreet Seaport.

Not bad overall. Kinda get what you pay for.

We arrived very early on Friday and were allowed to check our bags in till our room was ready. This allowed us to venture out into the city and do some shopping and sight seeing. We came back and it did take a few minutes, but we were finally able to check in to our rooms. The staff was very helpful and the overall cleanliness of the room was in great shape. For what we needed the room it was perfect. Saturday night it was a little loud but it was due to the bar across the street and no one at hotels fault for that. It is in the older part of Manhattan, so the streets are very narrow and you can hear street noise. The good news was we were so tired from our adventures that this did not affect us. If you do have small children it could though. As when the police came by with sirens on you could hear it very loud and clear.

Clean rooms, friendly staff.

Great location, easy access to subway, room was a good size and extremely clean. Definitely recommend