Hotel Nexus, BW Signature Collection

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room was clean enough. The elevator next to reception was broken when we checked in so we went to outside elevator opposite Saffron restaurant to get to second floor. Next evening we couldn’t get back in that same door to elevator and went to front desk, thinking keycards malfunctioned. Basically the Frontdesk talked down to us that we can only come to the inside elevator after 7 pm. We were never told that and no sign on the other door but she expected us to just know!! No apology. Just - you should have known not to go to that door! FYI No cleaning until day 4 but you can ask for light cleaning or supply.

This is a motel not a hotel and should be called Motel Nexus. Not sure why they’re able to charge 250+ per night, definitely should 75 or less. Our room was right next to the parking lot with an exterior room door at ground level. The walls are paper thin, I could hear the people above us and to the side of us, and outside. The toilet would not flush unless you held the handle for awhile, and even then the water was slow to go down. We almost didn’t stay, but had already paid and had nowhere else to go for the weekend, thank God it was only one night. Also, when checking in one of the staff announced my friend’s room number out loud not once but twice! That is a safety/privacy violation. I do want to commend the young lady however, that checked me in because she did not announce my room out loud but instead wrote it down and pointed me in the direction. Maybe the other stuff could use some training.

Room was clean and staff were helpful/friendly. Parking was easy. Breakfast was ok, wouldn’t rely on anything to fill you up, but it’s ok. Hotel is good but a bit dated. Other than that it’s clean and tidy

Average hotel

This place will nickel and dime you. Extra charge for parking and breakfast. Was it worth it no idea. Just charge for everything up front. If I’m willing to pay I will. Don wait till I’m standing there with my wife and kids and start up charging. No class

I did not expect to enjoy our stay at the Nexxus Hotel, but it wound up being my favorite stay of our trip. We were on the fourth floor, I thought I was going to hate that since I am afraid of heights. The view was wonderful and we were above any street noise. The room was large, bathrooms was designed in a way that split the tub and toilet off from the sink and closet area. It was comfortable and relaxing. Next time we will be requesting the soaking tub!

The place was good and staff was nice.

The first room that they give us had a really bad smell plus they changed me for arriving 35 minutes before the check in and also changed me to park my car on the hotel where my car was the only one that I noticed that it had the parking ticket after all this fun stuff they give me a different room where you can hear all the water from the other rooms on top of that the bathroom door was sticking to the frame and making a loud noise that wake you up and of course the cherry of the cake they permit pets and the people on the top had a dog running and barking to 3:00am and I had to wake up at 4:15 that was the worse experience ever on a hotel I recommend to anyone who wants to sleep peacefully to look on a different hotel.

Very Good!!!!!!!!!!!!!!!

Breakfast was not ideal and had to pay for obscure items. Had to pay for parking- we did find a small roach and huge spider in our room. Bed was clean though