The Westin Cozumel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We had the best time!!!! Beautiful, clean! Everyone was so kind! Love the Westin!! Soo relaxing!!!

We both got terrible food poisoning from the restaurant. I spent 4 days in bed, couldn’t eat. Hotel staff said ‘that doesn’t happen here’ and offered no support. I’ve travelled to >30 countries without getting food poisoning. My husband, who got it a few days later than I did, is a doctor. We did not eat off of the resort. Otherwise it would have been great, but it turned out to be a huge waste of money, with no refund offered.

Very helpful staff Location and view is amazing

The staff was very friendly and helpful. We had a problem with the sliding glass door and the staff upgraded our room. The staff makes the stay worthwhile.

Excellent

We recently stayed at The Westin Cozumel and had a mixed experience. The best part of our stay was definitely the staff. Vicky, Osvaldo, and the rest of the team were incredibly friendly, welcoming, and always willing to help. Their outstanding service made a big difference and is what we will remember most. Unfortunately, we were disappointed that the hotel did not disclose it was undergoing renovations when we made our reservation. The outdoor restaurant was closed, so we weren't able to enjoy it during our stay. In addition, the lobby had no air conditioning because of the renovation work, which made it very uncomfortable, especially in the Cozumel heat. Had we known about these renovations and the limited amenities beforehand, we would have chosen to stay somewhere else. We understand that renovations are sometimes necessary, but guests should be informed before booking so they can make an informed decision. We truly appreciate the wonderful staff, but we hope the hotel will be more transparent with future guests about ongoing renovations.

Love the hotel. It has some small things here and there to fix/update but none of it impacted our stay. We had issues with our keys the first 3 days but it was fixed finally. Only bad thing is we paid for all inclusive breakfast and it was basically eggs, meat, fruit and bread. Our last stay, which was the same package, we had the breakfast buffet. We were offered the buffet for an additional $5 each but after already paying for breakfast with our package, we chose not to. If I had known we could only get the “American breakfast” I would not have chosen the breakfast all inclusive option and saved $300. The hotel was busy but it was always clean and the staff were always around to help if needed.

On the positive side, we stayed in a one-bedroom suite and the room was very spacious and clean. The bed was very comfortable. The A/C worked exceptionally well. The bathroom was huge. The extra half bath was nice to have. All of the staff was very accommodating to our requests. The food and service in the restaurant were both very good. We were on a diving trip, so we didn't use either of the pools, but they looked very nice. We could have done without the naked babies in the pool, but we weren't using the pool so no skin off our noses. The covered chaise lounges at the Sky Bar were a great place to read a book. On the not so positive side, a couple of days before we arrived, we received an email from the hotel stating that they were beginning renovations the day before we were to arrive. The email stated that the amenities would remain open. Not true. When we got there, we learned that one of the two restaurants was closed. We were also told that a Continental Breakfast would be available at 6:30 am. That was only true on the weekend. So, the value of the all-inclusive package we bought was significantly diminished.

My cousin and I took a much needed extended vacation. We started in Cozumel at the Westin and were extremely comfortable and pleased with our stay. We wanted beach, pool and decent off shore snorkeling and it was everything that we hoped! I was snorkeling sometimes 2-3x a day because there was so much to see. The food at the restaurants was good, especially the dinners. Delicious! The drinks were what they should be. The staff was lovely. So many people always smiling and helpful. Javier, a front desk manager, was also exceptional. We cannot wait to return next year!! Thank you so much to everyone there for making our vacation so lovely.

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