Tru By Hilton Fort Worth Lake Worth

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Front desk customer service isn’t too friendly.

It was fine

The hotel is right in the middle of shopping and close to the highway and restaurants. Breakfast was good, and I think there was a small bar. Everything was clean. I would have liked a bathtub. Otherwise, no complaints.

I stayed 10 days and had my room cleaned 2 times after I called the front desk to have it cleaned

Check in was easy and quick, the room was really clean and the location was fabulous!

Only complaint was I had a bed full of some strangers hairs and it was alot I was so grossed out and it bothered me to the point I had to take a sleep sedative so I can sleep! Other than that i was Kool! But I won't forget it! Nice spacious and quiet clean other than my bed it was comfortable though as far as the feel!

The check-in staff was exceptionally disrespectful, with zero respect or proper client service skills. When asked if we could check in an hour early, we were rudely told no and to go sit in the lounge area. No joke. Then, when my daughter and I sat down, and I mentioned how rude and unacceptable it was to speak to customers this way, they stared her up and down and tried the intimidation factor. Coming from a client-driven career in the corporate world, this tactic would be cause for instant dismissal from their position. There were three staff members. How they can be the face of the Hyatt is beyond me. On a positive note, the room was clean and well-maintained. There's no coffee maker or microwave, so bear this in mind if you are used to Marriott's brands that offer a wonderful coffee setup. The breakfast bar is lovely. The breakfast staff didn't seem very happy, but they were very accommodating, which we appreciated. There were two elevators. One was out of order during our stay. Another guest who also had a bad experience with the front desk over the difficulty with getting fresh towels mentioned to us that it was out of order a month prior to their stay. All in all, it's a very nice hotel, but the experience with the staff ruined our stay. We won't be taking a chance on the poor treatment again.

The staff were very friendly.

No bags in restroom trashcan or the one by the tv. The window view showed a corner of the roof with scattered trash. The sink would not stay on as the handle was too heavy for the water to stay on. There was little to no parking on the premises. The gate to one of the main streets was locked with a chain, so we had to find the back entrance.

Great room. Clean Breakfast bar was really good. I would go back