Passage Boutique Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Property is not advertise to be. I would rather not even comment on it.. I left and did not stay there not even want to be there

Good hotel,clean city center.

Good breakfast

Breakfast was very good

The rooms were nice and comfortable but the only problem was that the internet was not working good.Other than that I enjoyed my stay a lot! The location was also perfect!

Hotel is pretty & breakfast is good but they don’t even provide towels.

I had an awful experience at this hotel. First off, it’s not a hotel. It’s a budget hostel. It’s in no way boutique. Most of the reviews are purchased and you can tell by the fact that the reviewers have one review to their name - this one. The water in the showers is piping hot with no way to adjust the temperature. Because of this they switched my room. The water temp didn’t change. Speaking of switching rooms, I booked a double deluxe room only to find out they provided me with the cheapest room in the house on the same floor as reception. The level of noise in the lobby left me quite uncomfortable. They then told me they’d charge me an extra $60 to put me IN THE ROOM I BOOKED. The room I booked was disgusting and had urine on the toilet seat along with dirt in the shower. I called Expedia and was promised a better room— again, a double deluxe room. That was because reception told Expedia they’d provide me that — they didn’t. They simply sent me to another budget room with a non-working shower and dirt surrounding. The listing online says the spa is complementary— it wasn’t. They charge $15 for usage. Along with that, they gave me a dirty towel and ignored me when I asked for the steam room and whirlpool to be turned in. Instead, they just turned the sauna on. When I approached staff about the dirty towel, they scoffed.

There is nothing "boutique" about this hotel. The location is great, 10m walking to Fountain Sq. & Old City. If you're in town for F1, 10-15min to most entry gates. The staff was friendly. The property may be undergoing a renovation, and I perhaps got the worst, not yet renovated room (Junior Studio "Suite"). The wall paper was peeling in multiple areas, the steps into the room were missing a border, the furniture was dated and the bathroom had mold on the ceiling. The tub was legitimately almost 3 feet high which made getting in & out downright dangerous. Moreover, there was a leak from under the tub that created large puddles on the floor during every use. We made several complaints to the front desk but maybe due to language barriers, they kept sending someone to dry the floor not fix the problem. Not worth the headache to keep complaining, checked out early and went to a different hotel.

My first stay at this hotel was fine, but the second time was a complete nightmare. They tried to check me and my child into a room with water running down the walls. The staff were rude, unprofessional, and completely unhelpful. In the middle of the night, we were sent to another hotel — the employee who was supposed to guide us didn’t know the way and disappeared right after we arrived. The next morning, I had to walk back with my luggage, and despite being promised a refund and compensation for the awful night, nothing was ever done. I stayed only because I had no other choice before a long flight, but this experience ruined my vacation memories. This hotel urgently needs renovation and serious staff training. Definitely would not recommend.

AC was broken and room was dirty