Comfort Suites North Dallas

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Front desk best customer service

A 150$ deposit is ABSOLUTELY RIDICULOUS and this hotel should be ashamed to charge that to their guests! I traveled across the country and have rarely, if any, seen this shady practice! I can understand WHY but if the city of Dallas is THAT delinquent and unsafe, this hotel should cut their losses and board the dang place up. 0/10

Not well maintained, building looks decent from the outside, but run down deteriorating on the inside ie, the decor, the furniture, carpeting, fixtures, paint. Unprofessional front desk staff. I would not stay here again!

Killed the biggest roach I have ever seen in our room. Breakfast was okay but could have used a few more things like some fruit, peanut butter for the waffles and maybe a different cereal other than corn flakes

Nada

Pro: - The room was about $150 cheaper for three nights than most other hotels - potentially suitable for construction workers traveling alone, not families - budget choice - decent selection of TV channels Con: - elevator flooring held down by masking tape - mold in bathroom - room fan very dusty - homeless people and bums in the parking lot - repairs were half finished as performed by an amateur - hotel staff parked their cars in the entryway for the entire shift - downstairs bathroom is not open for hotel guest only staff -

The online pictures presented clean well maintained rooms. The actual room was FILTHY! Hair was in the bed. Mold was in the shower. The carpet in the hallways was FILTHY. The room smelled wet and OLD! The air didn’t work very well and made the room humid! Three of us checked in the room for the night. There was 3 bath towels and one face towel in the room. When asked for more face towels, I was told I had to walked down the stairs from the forth floor to get more face towels because this was not a full service hotel. The elevator was out as well! Never again. The ONLY reason I didn’t leave is because we had been at the hospital all day~14 hours and had a two hour drive home

This hotel is in a very dangerous area with tons of homeless people walking through the parking lot. I was offered drugs by one of the homeless people within a few minutes of parking my truck. There are signs everywhere in the parking lot about it being in a high crime area and to hide and protect your valuables. For these reasons, I tried to cancel my reservation due to feeling unsafe in this area. I did not want my vehicle broken into or damaged while onsite at night nor did I want to deal with the homeless people and the very obvious drug use in the parking lot. Both Hotels.com and this hotel manager declined to partially or fully refund this reservation even after I voiced my concerns for the safety and wellbeing of my family. They do not care about your safety or wellbeing if you choose to stay here. I would have accepted a partial refund even if they chose to charge me for the first night plus a cancellation fee, but they charged me for four nights with no refund. I WOULD STRONGLY SUGGEST NEVER STAYING HERE UNLESS YOU DON’T CARE ABOUT YOUR SAFETY!!!!

The first Guy to check me in my first stay very rule told me he want a fresh $100 like all money

Good location and clean and comfortable. Breakfast was good.