Courtyard by Marriott Keele Staffordshire

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room, very good breakfast options.

Very clean room and hotel. Lots of parking. Gym on site. Staff a tad grumpy but their hotel is spotless so I don’t mind!

We thought that everything was of a very high standard. The breakfast was great. We thought our stay was very good value. We will come to a Marriott Courtyard again

Checking in and checking out were both slow, only one person working and multiple people waiting. You have to pay for car parking. The restaurant is not big enough for the size of the property. No tables available when I went down for dinner and had to wait 20 minutes at the bar. I then heard a staff member telling the bar staff not to take any more food orders for at least 10 minutes because the kitchen had too many orders.

This is a very expensive hotel for the quality. You have to pay extra for parking despite there being no other options. There is no room service, you must order the food via phone, if you can get through. They then call you back when it's ready and then you must go and get it from the restaurant downstairs and carry it up to your room yourself. My food took almost an hour for one main course. A lime and soda, non alcoholic beverage was £7.50 My 'garden view' overlooked the staff smoking area and heat ducting. The staff are fine, but largely unhelpful. Perhaps they are faced with these complaints a lot. I sent a message detailing the issues on my first night, no-one bothered to respond.

Very restful.

My stay at the hotel was an absolutely excellent and memorable experience. I was at Keele for the International Association of Byron Societies' conference, held this year in Keele Hall, and everyone who stayed at the hotel equally shares my sentiments of this being a full five star stay. Most impressively, every single staff member went above and beyond for each of us. They constantly showcased exceptional hospitality, kindness, and warm professionalism. Many of us enjoyed dinners, lunches, and breakfasts, and the menus offered great options for all. Lovely food every time. At every meal, or just time sitting and enjoying beverages and bottles of wine together, we were always impressed by every employee, who were gracious and generous. In particular, Marcin was our constant benefactor in service. So helpful, patient, and kind. And while we didn't see the kitchen staff, we certainly appreciated their flexibility and willingness to meet everyone's requests. The property itself is very beautiful, and the rooms and amenities were lovely. Outside seating and indoor dining were both fantastic. As the campus is quite large, the location of the hotel is convenient for walking, and the staff made it very easy for those needing a taxi by arranging the orders for us. I highly recommend this location. Many of us commented on how we had never thought of Keele and a holiday destination outside of the conference, and now each of us would happily look forward to coming back!

Perfect location.

The hotel is the best place to stay in the area. The staff were all pleasant and helpful. Facilities are new and clean. Restaurant and cafe on site for meals all day. My only niggle was the steel bar in the shower being vertical and not grippable when wet. We will stay here again.

Very modern and clean, the staff were very polite and helpful. The rooms were spacious and clean with great amenities. Breakfast was delicious and hot, lots of choice.