This depends on your activity's cancellation policy.
For activities with free cancellation: You can cancel the booking yourself until the specified time mentioned in the cancellation policy by following these steps:
For activities with conditional cancellation: Please check the cancellation policy listed on the activity's page for details. If you want to apply for a refund, you can chat with us online. Simply go to the Bookings page, select the booking and then select the chat icon.
For activities with no cancellation: Sorry, this activity can't be refunded.
You can find the meeting point details under "How to use" on the activity's page.
You can find the meeting point details on your voucher. Find this in the Bookings page on Klook or in your email inbox.
If you're still unsure, feel free to directly contact the operator to find out more details (their contact info is on your voucher).
Once you've earned at least 10 credits, you can use them at the checkout page of any booking to get money off. And the more credits you have, the more discount you get!
When you're about to make the payment, select your credits to use them.
Your seat or bunk will automatically be assigned via the supplier's booking system
Typically, it is recommended to schedule your pick up 30-40 minutes after your domestic flight landing time if you have check-in luggage, while 20 minutes after would be enough if you only have a carry-on. If you're coming from an international flight, it is recommended to schedule your pick up an hour or 1.5 hours after landing to give enough time for getting through customs. It's also recommended to call your assigned driver once you've landed to inform them that you've arrived so they know to expect you soon.