Lagoon Beach Hotel & Spa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Convince and helpful staff

This hotel sits right on the edge of the water just a 20 minute Uber ride away from the Victoria and Alfred Wharf. The breakfast is delicious, so it was definitely worth the price. The dinning options at the hotel are endless too with 24/7 room service, a bar, and delicious eats all around. Security is 10/10 and Yvonne at the reception desk was very helpful when it came to helping me extend my stay when my flight was delayed. I would book this hotel again.

Beautiful pool with an amazing view! Tried the toaster chicken sandwich it’s amazing! 😊

Everyone at the hotel was wonderful! From the reception counter to the cafe and even security at the front door, the helpful and friendly team made the stay very comfortable. Maybe it was because it was during winter, or off season for a beach hotel, but the facility had seen better days. It makes sense to do repairs during the off season, but the repairs seem like a bandaid on an older property and overall the facility is simply older. In the room, the tv barely worked and we finally realized that the remote needed batteries. Fortunately we had some extras from a post safari flashlight we donated. The bathroom had obvious mold in the shower and needs a very deep cleaning and caulking. For the price, the facility should be better! Maybe lower the rates and expectations while working on improving the facility? Thankful the staff and nice breakfast made up for the issues!

Apartment assigned to us had wet carpet in both rooms and smelling bad. We requested change of apartment, which they did next day after they tried to fix (not sure how, when we were out). We booked 3 rooms and all of us checked out with multiple bedbugs bites over our body. They need overhaul, its nice location but terribly maintained property.

Hotel was being renovated with construction workers walking/carrying/working amongst guest. Dust everywhere - workers protected by masks and boots… guest with none navigating glass on the dirty carpets. Walking outside the hotel to their ‘temp’ restaurant that even the staff says is unsafe. Why could they not warn the guests that booked two Months ago that the restaurants, pub, ocean side pool is not available due to construction. The management conned us and we got a stay in a dust ball.

The hotel is generally fine, but make sure you get a renovated room. For some reason, they tried to put me into one of the decrepit unrenovated rooms, despite having plenty of renovated rooms available. I was staying in the apartment side of the facility. The front desk staff are unfriendly and not particularly helpful. For example, I paid the exorbitant rate for a late check out so I could stay in the room until my night flight, but the front desk forgot to log that in the system. That resulted in someone pounding on the door in the morning saying I had to get out, until I explained I had arranged for late check out.

There is no television, electronic adapters usage is not good, employees were not really helpful.

Place was under construction. Wish I would have known prior to booking. :/

Great stay, clean room, staff was great. Pool was beautiful and heated. Nothing but great things to say