Rugs Hotel Düsseldorf – Self Check- In

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff was very friendly and helpful, especially with the electronic check-in and the breakfast service. Room and bathroom were large by European standards. Beds were comfortable, although they might be a bit firm for some. The room was nicely decorated and was bright due to the windows on the exterior wall. The breakfast buffet was good with a good variety of choices. Elevator was small, but functional. The mini-refrigerator appeared to be just for show as it did not work. Also, the rooms were not air conditioned, but fans were provided and there is some street noise as you are in the middle of the city near restaurants. Overall it was a good value for the location - a short walk to the train station and a 15 minute walk to the Allstadt.

Great location, clean comfortable rooms, breakfast fresh with plenty of choice, easy to access hotel and rooms. Staff very helpful.

clean room, breakfast

Check-in via phone was ok. Room was good, clean, warm, breakfast was excellent, all in all great value, would use again

I arrived and entered my code to get in. I went to my room and entered the code to enter. I entered the room and there were two undressed guests inside. They ran and slammed the door closed. I was traumatised. Reception is unmanned during check-in hours so I called them. Got through to AI receptionist who would only speak German. Eventually, after multiple calls, it switched to English, then transferred me to a human. The human gave me a different room number and code. I went back up the stairs with my luggage, tried to enter that room, but the code was wrong. I went back down the 4 flights of stairs and called again, multiple times because the AI receptionist was ignoring my request to transfer to human. Finally I was given a working code door, now traumatised and exhausted. The room looked clean, but then I found a long black hair on my pillow case. This made me feel I'm sleeping on used, unwashed pillow cases. No one at reception and stupid AI phone service if I call, so nothing I could do. Only two very thin pillows, no spare in the cupboard. Luckily, it was me alone, so I used both. I paid for one double bed, but was now in two single beds. There is no door on the bathroom due to the space, so expect smells to spread to the room unless you close the other bedroom door. The smell is still in your hallway. Sound proofing is not good, woken up multiple times with people entering their codes and opening the lift door despite both my doors closed.

W

.

Brilliant location for Düsseldorf Central and the Messe exhibition hall, lovely room with free hot drinks (if you didn't want to sit for breakfast) and the lady at reception was fantastic at helping me retrieve my lost luggage from the airport. Would recommend!

A very basic hotel. A bit outdated, but everything is in good repair. The stuff was helpful and friendly. The stay had a personal feel to it. Like staying at someone’s place. I enjoyed it. The only thing I gave four stars is the bed. The mattress was very hard. Will tray again.

Overall a decent hotel for short stay. The room itself is a bite dated but it is clean. The water pressure is a bit weak but considering the price i would say it is good for value and I cant complain. The reception lady is really kind and helpful, she is very patient and explained everything in details.