Itsy Hotels Arastu Inn

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good, I felt Bad was 1. Room phone was not work 2.Nobody inform me about compliment break fast 3.staffs are not friendly or helping mentality 4. Ataffs are not localy knowledgeable 5. I have felt strange

The room lacked cleanliness We had booked a triple but we just got a mattress to be thrown on the floor for the third person They didn’t give us any toilet paper and when asked they said they’re a 3 star hotel and don’t have them

The worst thing I had done was I am booked in “EXPEDIA”. I never book in this website. The Treebo people are also not responding for anything. They shown one thing in there website but we people are coming to hotel they are telling another thing. Disgusting manner. I will recommend to every person to not book anything in that website and don’t go for Treboo.

Good, Friendly and Cooperative Staff, However, I did not like the room, Old Towels and linens, - Please purchased new ones for all rooms. Original room allotted was not as per standards, Had to request to change the room. Definitely 1 1/2 * only.

Wished they'd serve lunch and dinner. Comfortable and clean.

Located close to bus terminus and station and good restaurants. Comfortable to move around the city

Nice hotel in the centre of the city!!! The rooms are neat and clean.. wash rooms are clean... Breakfast was complimentary and was minimalist. Can be improved in breakfast area. One Water bottle is provided free for each room per day..

The bathroom of the originally allocated room was unbearably stinking. As most of the rooms were vacant hotel staff allowed us to see almost all other rooms and the story was no different. All the bathrooms we saw was horribly malodorous. They said it can't be corrected as their toilet outlet lines are leaky or something.

Well where to begin. My room flooded. I asked the staff to clean it up but most of the damage had been done to some documents I needed and a 10 year old PADI dive book that has logged 50 scuba dives. Not to mention my phone charger. A staff member squeegeed the floor dry while 4 others watched in amazement. As i dried my things out the same staff member thought it would be a great idea to turn the ceiling fan on full bore. Well this scattered all my papers over the room then he has the audacity to tell me to pick them up. One of the staff mentioned that I used toilet paper in the toilet and this caused the flood. I didn't let this fly and immediately discounted his theory. Secondly, on my last night of 3. Two staff members approached me. No conversation was started it was just 1 request, "money. Money." I responded asking them if they even knew what I'd just been through, they both looked at each other, then looked at me and said, "money, money." It's sad that a foreigner can't walk around a decent hotel and STILL be asked for money from the staff. It's a shame, really. I also noticed another staff member crying. It was sad to see. Other staff knew about this and seemed to be handling the situation but from what I could see he was all alone and crying and when another staff member saw that I could see this poor kid crying he got upset with the kid! My room was next to a mosque so luckily I wasn't woken up by prayer time since I am a deep sleeper. I

Not great.. n