The Continental Hotel and Spa, Heathrow

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Small size stinky rooms.

Shower was amazing and lovely big soft towels! Bed comfy and A/C worked a treat! Had a lovely sleep!

The room was very clean nice staff too but the tv do not work at all only for some rooms and u can’t connect it to ur phone either that was the only but the hotel is also right next to the station which is good. Overall very good

The elevator was inoperable for far too long. The wifi is weak inside my room

Really lovely front reception staff and cleaning staff. Comfortable modern rooms. Would recommend.

Nice Hotel, good location closed to the tube with friendly staff

Passable, and fit us right for 4 nights. Pool was good too, staff were nice. They gave us a late check out for free and which really helped. Aircon didn’t work very well and the room became very hot very quickly.

Super convenient to the tube, Hounslow Central Station. Barely a block walk. Perfect for a fitness conscious pass-through or solo travelers. Probably not ideal for families. The hotel looks like it was trying to be some trendy/design-y hotel in the early 2000s-2010s and hasn't been updated since. It's a bit worn looking but otherwise felt very clean and well maintained. The staff was especially accommodating and helpful. Rooms was decently sized. The on-site Indian restaurant looked nice but I found the Hounslow Market food court just up the street has a lot more options and much better priced. Everything I had there was delicious. - I booked this as a stay over coming from Heathrow. The draw for me was the gym facilities which are actually an entire Gold's Gym in the basement that you get access too as a guest. Some notes on the Gold's Gym - a bit worn down but generally clean enough - has plenty of showers and lockers in changing room - sauna was always very hot and accessible - pool was pretty cloudy and does not have any bottom paint, swim lines, or swim lanes so doing laps is very challenging - but otherwise a nice pool - plenty of free weights and bench areas - overall a solid home base for a layover or stop on your way to London if you want good fitness amenities - you are sharing the gym with normal members, but never found it too crowded. -- re: other reviews - there was no pool smell or Indian food smell in my room - overall pleasant stay.

There are plenty of other options locally for a similar price that I’d suggest you explore. The property is poorly maintained outside of the rooms. The rooms aren’t much better, very tatty and a bit grim if I’m honest, they’ve have been well photographed. It wasn’t clean either in my opinion, tobacco dropped on my seat which had an awful cover… not sure what it was covering up. Bathroom was dirty with the toilet seat not being cleaned, limescale on all the fittings, shower door didn’t close, overall the toilet really not good. There were a number of staff that were super helpful, but others that were not at all. I’m unsure whether it’s policy or not, but very inefficient. When I raised a concern after initial check in, I was then woken at 11PM by a phone call to try to rectify… lovely, but 11PM when you’re asleep, just wait until the morning or respond via email perhaps? Also, if one of the things that’s drawing you in is the gym, steer well clear! It’s so dirty, equipment isn’t well maintained and again, the policies are so stupid with paperwork every day. Max I’d give it is a 2/5 star rating, and that’s only because the staff were helpful. If it wasn’t for them it’d be worse. The 4 star rating the hotel gives itself is purely because it has got the facilities, but just having them vs maintaining them to a high standard are very different.

The staff were really friendly and welcoming but the cleanses was not there. There was no toilet roll and hair on bed