Hotel COCO Phuket Bangtao

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Stinks very bad like sewage. The jacuzzi was not cleaned. The tile grouts are filled with mold throughout the entire suite. The fake wood on the floors are warped. No hand soap. Poor quality of toilet paper. Half stove top works. Vent does not work and also not properly installed. None of the faucets are secured in the bathrooms. Do not book. False advertisement.

Toilet smells like sewage. The wifi doesn’t work. Informed the receptionist, was given another network, still doesn’t work. Housekeeping is considerate to leave new drinking water n toilet rolls on the door when I requested no cleaning needed.

Could.​ Do.​ With.​Microwave in.​The.​Kitchen :)​

I've stayed at this establishment many times. This time I booked one of the larger rooms for just three nights to try it out, and I'm not very happy. The reason: the walls of the jacuzzi were yellow. I cleaned everything with a sponge, the water was brown, and the faucets are loose (they move). I found weed joints in the corner of the terrace. The shower system is held together by a string, and the bathtub shower doesn't work in one of the rooms. There are no TV channels in the other room. Finally, one of the two outdoor pools is green. I'll think twice before booking next time. I've now booked another hotel for my week's vacation here..J'ai séjourné dans cet établissement à de nombreuses reprises. Cette fois-ci, j'ai réservé une des plus grandes chambres pour seulement trois nuits afin de l'essayer, et je ne suis pas très satisfait. La raison : les parois du jacuzzi étaient jaunes. J'ai tout nettoyé à l'éponge, l'eau était marron et les robinets bougeaient. J'ai trouvé des joints d'herbe dans un coin de la terrasse. Le système de douche est maintenu par une ficelle et la baignoire-douche ne fonctionne pas dans l'une des chambres. Il n'y a pas de chaînes de télévision dans l'autre chambre. Enfin, l'une des deux piscines extérieures était verte. J'y réfléchirai à deux fois avant de réserver. J'ai maintenant réservé un autre hôtel pour ma semaine de vacances ici.

Peaceful and relaxing hotel, thank you

It was a one week stay, we arrived there realizing our room was given to other customer without telling us beforehand. Their reason was because it was book year ago. They given us different room for two days, the room had unpleasant odor. Then there’s black insect on our sheet. Room had lots of mosquitoes. The day we supposed to expect to have the room we originally booked, they told us 12 noon the room will definitely ready. But they wanted to move it at 2pm. No reason. Then we insisted to get transferred right away because we have plans for the day and we have friends to meet up. Then my partner got upset. The lady front desk got upset too telling us things. The problem was we paid accordingly. We came from other side of the world. We were charged accordingly yet we didn’t get the room we paid for and wanted. Then the next room they provided was awfully terrible. The sheets were falling off constantly. Never had a comfortable sleeping.

Hotel furnishing is a little old, and some other areas are not clean. But the bedding’s and toilet cleanliness are generally good.

It said 5 star on your site. It wasn't!

No laundry, No tissues, Vinyl lounge, no tea towels, Minimal utensils Stove did not work. Could be really good but misses on way to much

So the good bits: friendly staff and smooth checkin. Shuttle service offered to beach and bell boy to take bags to your room on checkin. Good location only 10 minute walk to the beach. Room cleaned daily and fresh linens and towels left. Not so good bits: so in our whole 5 nights stay there was constant noise, if it was not the generator (which was in the cupboard next to our room) powering up every hour or so DAY AND NIGHT! it was the noise from the men who seemed to be pumping the sewerage system (so i believe) or the secruity gaurd man who decided one night at 4am to start a phone conversation really loud it woke us up! Or again with our room (avoid room 2112) the jacuzzi made a wierd noise and one pump was on constantly, even tho the maintance guy came to fix it, a day later it broke again. In general lovley hotel but with hardly no guests when we stayed it shouldnof been peace on earth but IT WAS NOT, generally to noisey and always works of some sort going on, that you cant properly relax. AND whats with only giving you 2 sugars and coffees in your room and no milk? Seemed to be cheap skates with them facilities.