Best Western Plus Inn Scotts Valley

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The buffet breakfast was fabulous. My wife and I had a great one night stay.

We really enjoyed our stay! The hotel was clean, quiet, and in a great location just a short drive to Santa Cruz while still offering a peaceful place to relax. The room was comfortable, spotless, and had everything we needed for a pleasant stay. The staff was friendly and welcoming from check-in to check-out, and they were very accommodating to our service dog, which we truly appreciated. We slept great because the area was nice and quiet. Overall, we had a wonderful experience and would definitely stay here again. We highly recommend this hotel to anyone visiting the Scotts Valley/Santa Cruz area! Breakfast was delicious!

The room was clean and the staff was really helpful n breakfast was incredible

Nice outdoor pool area. The continental breakfast had lots of great options.

Great place for families to stay when in the area. Good price, good rooms, quiet, free breakfast.

loved the showers excellent water pressure, also the red light which also loved. clean, nice

I will start my review by saying that I often stay at Best Western hotels because I feel that the hotel chain has always met my expectations. I have a hard time believing this property is actually a Best Western. They didn’t ask if I was a BW rewards member and could not look up my BWrewards when I asked about it. While checking in, I was informed that there is a pet fee. This is normal and not surprising. What is surprising is that it is charged per pet and per night. Typically, a pet fee is charged per stay. I was not happy to pay the fee but I had already been charged for my 2-night stay before I even arrived and didn’t have any other accommodation options, so I paid the *triple digit* pet fee. On the walk to my room I see people who appear to live in the hotel rooms. They are barbecuing in what looks like underwear in front of their room. When my husband and I entered the room he says, “we definitely got the pet room”. The smell is terrible, the floor is covered in old pet stains and some sort of dark mystery dribble next to the wrinkled bed. Photos attached. I don’t see why they charge a pet fee AND deposit if it doesn’t go toward cleaning the rooms. We immediately told the front desk that the room was not acceptable and wanted to check out. He would not let us change rooms & said we had to contact Hotels.com to refund night 2 of our stay. Hotels.com said Best Western had to refund. We received no refund even though we left early because the room was unsuitable.

Its ok for one night stay.. the room kinda small especially the restroom vent exhaust kinda load and you cant turn it off without turning the light on.. we love the breakfast..

Arrived inside the room and first thing we saw was a dirty toilet with poop stuck all over it. We called the property and specifically asked if they offer a pack & play, they said yes with a nightly fee. But when we requested they said they don’t offer it. Made us uncomfortable and could not trust what else in the room was neglected.

Good breakfast, clean room, parking was quite tight- we are an ADA family and there were no spots for us, had an elevator but then needed to climb 4 stairs. Not really ok. Amenities not helpful- body wash for shower was one tiny bottle for 2 queen bed room, one bar of soap. Want coffee? Sugar and creamer but no napkins in those packets, want to turn on vanity light? The whole room will wake up with its brightness. I just expected more comforts.