Aparthotel Neumarkt

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very big apartment rooms! Lovely check in staff - very accommodating and brilliant location.

friendly staff, spacious accommodation, very clean, excellent location, great amenities

Rude Staff , lousy service , poor condition of beddings and towels .

Poor service , rude staff , poor beddings and towels condition.

We stayed 6 days. No room service. Toilet paper was not resupplied although we asked for it. High old fashioned bathtub, dangerous to climb into. Beds were not very confortable. Appartment was quiet and spacious. Public parking has to be prepaid daily. The strong point is the good location.

A fabulous apartment. Big, spacious. Clean and in an excellent location, close to all of the sights in the old town. Staff were very friendly and helpful when I had a bit of an emergency. Would visit again.

Wonderful location but the apartment was too hot , wifi and air condition doesn’t work, we travel across Germany and the only reason we booked this hotel for a night passing by Dresden was to use washer clean our clothes . The room was not stocked with essential cleaning detergent and staff are all off duty so this hotel only served as beds and it was hot like a sauna . I don’t recommend this and at best it is a hostel for youth, Expedia ratings somehow is off on this one.

Wunderschöne Lage. Alles da, was man braucht, auch Ventilator und Wäscheständer. Waschmaschine hat aber nicht richtig geschleudert, man konnte nur ein Fenster aufmachen (und es war ein bisschen kaputt) und es gab leider Teppichboden.

Do not stay here. The washer machine in my unit was broken, they failed to fix it, and finally (after two days) agreed to re-wash and dry my clothes for me. The clothes returned wet, crumpled in balls, and covered in bleach stains. All staff were extremely rude to me until I finally found one person willing to help. Eventually they agreed to pay for the ruined clothing. However, it’s been a month and I still have not yet received the funds. They say they told their bank to send them money and there is nothing else they are will to do. The documentation the sent me is in German so I cannot read it. In order to finish drying my laundry, I had to change my plans and stay in Berlin one extra night. I left and went to another hotel. The apartment building front door is also frequently unlocked and wide open. Twice I found lost tourists wandering in the entry way. The units have no air conditioning and I was there at the height of the summer. Despite having large windows, there is no air circulation. I was dripping sweat the entire time. At night, I would keep the window open, but that meant hearing tons of noise from the busy street and getting blinded by the bright street lights. The grocery store next door is a small kiosk without enough options to make a meal. The only other store was a small Aldi about 20 min away. It also barely had enough options to make a meal beyond pasta.

It was a pleasant experience for all the services provided by the apartment