Hilton London Kensington

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This is a great hotel if you need a place to stay and want breakfast and perhaps a drink. The bellmen/concierge services are wonderful. They really seem to have the guests' interests at heart. The hotel is large and busy. It's like a number of similar hotels I visited for conventions and other similar events during my career. You're well-treated here, but it's not the lap of luxury. The front desk crew and the bell staff is staffed with what I refer to as "hotel people" who are more interested in helping you rather than saying "no." Breakfast is a nice spread, but the stiff, seemingly unfriendly host starts it off on an off note. A smile and some amount of care for guests would be welcome. Similarly, the bar/lounge sort of has table service, but many servers have to be hailed rather than having them keep tabs on their patrons. Most of the time I was there, I felt as if I were inconveniencing the staff. A new manager is probably needed. The reason we stay there is the "hotel people" who make most of the hotel run and the location. It's in Kensington within walking distance to several nice restaurants, shops, public transit, and parks. Kensington seems like a safe neighborhood and it isn't as insanely busy as many London neighborhoods. It's also not too far from Heathrow. If you want a clean and safe place to stay in a good neigbhorhood with easy access to public transportation, this is your place. It won't wow you, but it won't disappoint you either.

The location near the train station, restaurants and malls made our 30th year marriage anniversary fun. The hotel front desk were not honest people. They moved us 3 times first to a tiny boxed room overlooking a dilapidated algae ridden view to a double squeaky bed room with literally no airconditioner and offered us a small fan for the night which gave me cold through my 5 days stay in London. The manager offered 2 nights refund as compensation and didn’t do that neither did the hotel give us receipt for the stay till now. It was a horrible experience

The room was clean but furniture and bathroom was extremely tired and dated, definitely needs an upgrade for the price I paid. Staff really friendly. 15% compulsory service charge on a bar meal was a bit excessive I thought.

Good location

Best breakfast EVER! Also extremely helpful and friendly staff.

Hilton are top of the chain quality usually, but this one doesn't match standards or expectations. The building is old and it shows: chipped paint, rust in bathrooms, no outlets next to beds, narrow bathtubs, stained carpets... The staff were a mixed bag, with some cheerful and helpful and others sourpusses. The breakfast offering is quite good, with a wide selection of options for everyone. Location is ok if you have things to do in Kensington but otherwise at least 30 mins to the tourist parts of the city by Tube and fortunately there is a station nearby and a bus stop directly outside the front. Top marks for the AC!

The rooms look really old and you dont feel very clean

It's seen it's best days.

I have stayed at this hotel numerous times its absolutely perfect location 3 minutes walk from Shepherd Bush underground 10 minutes to Notting Hill Portabello Road en route

We had an amazing time in London the staff were excellent from the dining room to the front seat helping with buses? Passed and taxis 100% happy