Citrus Hotel Cheltenham by Compass Hospitality

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location and great value

Well overdue for refurbishment. Garage - car parking spaces very narrow. A squeeze to get in and out of our car. If no carparks are available in the underbuliding park, you can park around the back, which is outside. Elevator - while there is an elevator from the garage to our accommodation floor, the door would start to close then retract. This happened on more than one occasion and took about 4 attempts before it closed. Bedroom/Bathroom. We had 2 single beds. Both mattresses where lumpy and we could feel the inner springs. Our 3rd floor room had a cracked window - from almost top to bottom. The carpet is worn. The shower is over the bath and the bath tap was missing its cover plate and had hair hanging from it. If you dont mind hearing the noise from the main street which which was one street over, where the pubs and restaurants are, and then dont mind the noise/chatter/yelling from those who have left the pubs, then this hotel is ideal for you. Hotel us on a one way system.

The room Wasn’t too clean with mould around window frames and in bathroom. Ok as a base for business travel but wouldn’t bring my family here. Noisy due to building works opposite

The staff were very helpful and the room was a good size and well equipped. The secure underground parking was excellent.

Staff are lovely. Perfect stay as always. Lovely big bed and clean bathroom. Thanks

The room was clean but very basic. It was hot weather and the room who was hot and stuffy. The entrance to the hotel was not inviting or in good order. The location is good for centra Cheltenham

Helpful and friendly staff on front desk, large room, big and very comfortable bed. very central location, parking underneath hotel at £10 a night. Decoration a little tired, but absolutely brilliant value overall, I will certainly stay there again the next time I'm in Cheltenham.

Excellent location, friendly staff. Nice choice of milk for tea/coffee (full fat or semi skimmed)

Clean room, comfortable bed and friendly helpful staff.

This hotel was outdated, dirty window and parking was tight. We wouldn't stay there again. Everything was old, A cupboard that said, cool me which should have had a fridge in. There was nothing there. No spoons with the tea and coffee. No-one would want to stay more than one night. Sorry I am so negative but we were thinking of staying at a travelodge and decided to stay there thinking we would be staying at a hotel. Unfortunately this wasn't a bit like a nice hotel.