Oriental Swan Hotel Livingstone

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hi, when i entered at hotel there was no porter to pick my luggage. then when i enter to room i found so much dirtyness and i found it was not like as per Picture Uploaded in expedia.com. Secondly, wifi was not performing okay Thirdly, HOT water is not coming properly and cold water is dirty as coming out from TAP. Fourth, In breakfast is was so bad, smell around the restaurant was too stinky and bad, you can even stand there.UUUFFFFFF totatl experience was BAD and TERRIBLE.

The food at breakfast was always cold. It was cooked way long before it was served. Mosquitos also caused problems.....you need to treat drainage in addition to spraying the rooms.

Don’t bother staying here, you always get what you paid for.

WE arrived after a long journey to be told we did not have a booking and the Hotel was full. They found us alternative Self Catering Accommodation. It was fine had a single room for our Autistic son as no one else was there. The lady running it was there all the time and slept in the TV room so felt we had to go to bed early and could not relax properly. Had to go out for a meal and get up and cook breakfast not very relaxing. Were told we could check in at 10.30 to our Hotel. We had gone to Church just along the road from the Oriental swan so when we finished Church went to check in to the Hotel. (11.30) rooms not ready. We had a wedding at 13.30 so in the end asked if we could have the rooms so that we could get ready. Could not shower as shower full of hair. It was not pleasant. Asked for a mattress for our son. The Hotel had kindly offered us a third room but it had no adjoining door and our 10 year old son is Autistic so we both needed easy access to each other. Promised a mattress. We came late from the wedding to find no mattress. Our son slept with us. Breakfast was nice self service but most of the food was cold again all food put out at once we came at 0800 for breakfast. Trays hot but lids open. There was no Internet as advertised. Our friends use Whatsapp to communicate to family in Scotland. They were also expecting an important email so we had to go out to Kubu Crafts restaurant to get WiFi. Quite a stressful weekend.

I enjoyed it was nice and refreshing