Niagara Lodge & Suites

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I have stayed at this hotel atleast 9 times. I have never been given an upgrade even when they gave me the wrong room last visit.

Staff

I have stayed in this hotel 8 times now while on business. Friendly staff Very clean rooms Love it

adequate bathroom long black hairs on floor and in tub

the rooms were clean and a ok breakfast in the morning. The place needs better maintenance.

Sometimes reviews have a way turning a bad experience(s) Into a good one. I recently stayed at Niagara Lodge & Suites, booked for 1 night but later booked an extra night, one of their very nice and amazing staffs Eddy put me in their jacuzzi room as that was the only room left and told me I have to switch rooms in the morning considering I had booked a different room and I told him am not switching, that I wanted what I booked for. He said to just let them know in the morning I don’t want to switch. What really got me pissed was the fact that a staff came to knock on my door and woke me up all in the name of switching rooms and this got me furious, the Manager then told her to leave me alone in the same room. It does feel good when a business recognizes loyal and returning customers. It wasn’t the room I was interested in, just the idea of being woken up from my sleep and the idea of having to move my stuff to another room .. I just need to sleep after a stressful week at work. I drive from Toronto every weekend just to lodge here.

If you can avoid staying here I suggest that you book somewhere else before ever considering this place. The only positive thing I can say was that the pool was just ok enough and that the breakfast was bit surprising in a good way. When I looked under the bed it was disgusting chips and food crumb left from knows how long ago, the bed itself sags quite a bit, also found a bug in the washroom, no towel hanger or even a hair dryer what so ever. I be up loading pictures as well.

Parking was on property. Staff was mediocre and didn't go out of their way to help. Beds were hard as rocks and hot water only got warm

Parking and breakfast included, outside pool, good distance from the Falls

Yes theres provided laundry & cleaning but room cleans are very rare the only reason they call is for towels & trash, I woke up covered in bites on my ankles from sleeping in the bed so I had to sleep on the couch most of the nights I stayed there to avoid getting anymore bites