PRIMA Life Spalato

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Close to the main areas

Our stay was comfortable overall. Staff member who checked us in was friendly & genuinely tried to help us. Unfortunately, check-in was awful. The first challenge was parking with no advance information before arrival. We parked illegally to check-in. Finding the reception desk was also a challenge. There's no clear exterior signage on where to check in, just a small paper notice taped to one of the entrance doors, which was easy to miss. The reception desk was unattended with no bell or other way to notify staff we were there. We had to call the hotel, wait for someone to answer, and then wait awhile for staff to come to the desk. After checking in, we learned the hotel's parking spaces were full. The receptionist kindly provided addresses of several nearby public parking garages, but it would have helped to get that info before we got there. Primo Life has friendly staff and a nice property, but arrival and check-in could be greatly improved. Please provide guests with parking information before arrival (including alternative parking options if on-site parking is full), improve exterior signage, and ensure guests have an easy way to reach staff when the reception desk is unattended. Again, the property was nice. The AC was amazing! The room was clean, but please give guests full-sized bath towels instead of hand towels for showering and ones without rips. We needed ear plugs from the club nearby and couldn't escape the strong bass booming until nearly morning.

Really an excellent find despite the external appearances.A little gem close close to the Diocletien palace and easy connection to many interesting spots. Excellent staff .

The room had windows only 10 ft high. So strange! There was a huge air conditioner unit outside that sounded like factory all night and once you got used to that, a techno rave pumping very loud music too 5am. No sleep at all. The mattress was so hard and its in a 3 floor abandoned shopping centre with lift in and out the escalators had been blocked off and so figure there’s a fire hazard waiting to happen. Did not enjoy this place at all good job was only one night. Terrible value for money!

It’s in an abandoned shopping mall. That is exactly how it is ran. We got to the hotel at 3:00 pm during operating hours. The staff was not there to check us in. After waiting 2 hours they did not show up or answer phone calls so we left and applied for a refund.

Very good location Highly competent and motivated staff working within a building under a total renovation ( 2 hotels on the same third floor of a 4 floors complex )

Hotel is great, on an upper floor of a failed mall so don’t let that put you off. Location of hotel is perfect for old town and the waterfront. Staff were very helpful. There is NO parking at the hotel. We ended up in a pay lot that was reasonably close - but pricey.

Large clean and tidy room. Room window small and high up so you could not see out. Hotel built above derelict/ closed shopping centre which was slightly off putting. Very central to everything within a 15 minute walk to the ferry and bus station.

Nicely located but very basic. No eating facilities in this hotel

Inconvenient and hard to find the property. Parking was off site and hard to get too.