Sheraton New Delhi Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Overall good comfortable stay, attentive and very service oriented staff

Very good set up. Breakfast is great Central location.. access to malls from the hotel... saves you from the traffic and heat

Very good place to stay probably the best in delhi

I stayed at the Sheraton New Delhi twice during my visit to India for a combination of work and leisure, and had a great experience overall. The rooms were spacious, comfortable, and ideal for working remotely. I particularly appreciated the international power socket! The location is excellent, with a shopping mall directly behind the hotel. A useful tip: you can exit through the rear gate rather than walking all the way around - just ask the helpful staff at front door (exit is on the right). The spa was a real highlight. I visited several times and enjoyed the Kaya Kelp Massage, a facial, and a head massage. The treatments were excellent, and the spa also offers great grooming services for men, including haircuts and traditional shaves. Special thanks to Sajid for the outstanding service! Food was fantastic with room service offering plenty of variety, and Dakshin (restaurant) serving some excellent South Indian cuisine. The only minor downside was some confusion around ordering food and drinks by the pool. I wasn't able to order a beer there, which I found a little unusual as I had been able to do so at other hotels during my travels in India. I'm not sure whether poolside service is normally available - my impression was that the staff were genuinely trying to go above and beyond to help, so this may simply have been a misunderstanding. Overall, I would happily stay here again and would recommend the Sheraton New Delhi for both business and leisure travellers!

The new floor was not built well

I had a perfect stay at the Sheraton - so much so that I came back the following week. The staff are absolutely wonderful and the pool is just a lovely bonus. Well equipped gym (not that I used it) and the rooms are great. Breakfast is fantastic. There’s a lovely shopping mall with cool bars and restaurants right next door. A great place to explore delhi. All the staff were fantastic, especially Kapish, Prince and Jeremy front of house. Prakash on the door, Kusum and Arjun in the restaurant and Guita in housekeeping!

Clean rooms

This is an excellent property to stay in Delhi. We have stayed here a few times and always enjoyed it. There is a huge shopping mall right next to the hotel and we have found that very convenient.

Overall a great stay, but service was inconsistent. We chose the Sheraton due to the bigger kid-friendly pool as well as the proximity to the mall. Mall access was fantastically easy, and can probably only be beat by the neighboring hotel. There is a side entrance that allows you to go out the rear of the hotel property facing the mall and it's just a 100' walk or so. The room was a good size, in good condition, and clean. The basement bathroom/changing area for the pool was immaculate. The pool was a little older and had a loose rail, but overall was in decent shape. We usually felt like we had the place to ourselves. Breakfast was solid, with plenty of options both Indian and western. Room service is pretty fast. We only used it once, but we got our food in about half an hour, which is much faster than other 5 stay hotels I've stayed at (Leela, Trident). Staff was great and was very accommodating about arriving early or checking out late.

We had a very relaxing stay at the property. The staff was very helpful and courteous. We have stayed here many times and it never disappoints.