Hilton Vienna Waterfront

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel is very nice but far from the city center. The ac in the room barely works. It was a good thing we were there on cool days, can't imagine being there during hot days.

Clean room and helpful staff Breakfast was good but bit boring Pool and surroundings was really clean

.

Excellent

Great hotel and staff, 100%

Room wasn’t cleaned well each day. Staff weren’t as friendly as they could’ve been, location is away from centre town but beautiful by the side of the Danube

Great for kids- we loved the outdoor bar while kids played in and around the pool. Location was a bit far from the city.

Hotel hilton danube it's a beautiful hotel on the river with an incredible ambiance if you love the outdoors you will so appreciate this hotel because there are so many places that you can sit, drink, eat, and even swim in their beautiful pool. I have flown from California to Vienna and stay here four times. It's one of my favorite places in the world. Bernard at the reception couldn't have been more welcoming and my housekeeper Vita was it such a kind young woman. The breakfast employees were incredibly efficient and good-natured to successfully deliver in present excellent food for the crowds of customers. The evening staff providing drinks and snacks gracious and attentive. Lastly, the executive Lounge was a sweet addition where once again the staff really went all out to make us feel comfortable. Top notch Hotel in a top notch location highly recommended

Our check-in experience with the front desk receptionist was extremely disappointing and set a negative tone for our stay. The receptionist was abrupt, dismissive, and appeared to be focused solely on processing our payment rather than welcoming us as guests. While he was quick to collect payment for our accommodation, he made no effort to provide any useful information about the hotel or our stay. When we sought assistance regarding children’s meal options, hotel facilities, local transport, and Vienna city tours, he either had very limited knowledge or showed little interest in helping us. There was no proactive explanation of the hotel’s amenities, dining options, or services that guests would reasonably expect to be informed about at check-in. A front desk receptionist is often the first impression of a hotel, and unfortunately our experience was far below the standard we would expect. Rather than feeling welcomed and valued, we left the reception desk feeling like an inconvenience. This level of customer service does not reflect the hospitality expected from a hotel of this calibre, and I hope this feedback is taken seriously to improve the experience for future guests.

Excellent hotel and location 15-20 minutes in a cab from the centre.