Hotel ZIZI Kyoto Gion

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We enjoyed the location and that it was very quiet when we were there. The bedding was comfortable and clean. The bathroom was lovely and clean. It was a little dusty on the room surfaces. Other than that we had no complaints. Would stay here again.

This hotel was an interesting stay. The staff is rarely present, however, they sent instructions on how to check in. The instructions were a little incorrect, but we figured it out eventually. We had luggage being forwarded, so the hotel staff was responsive through our hotels.com messaging system and they received our bags, but note you can not ship out from this hotel! The Family Mart across the street was able to forward our bags for us. The hotel is in a great, central location for sight seeing around Kyoto. It is a quiet area, but as soon as there is ANY noise outside, you can hear it as if it’s in your room. In addition, there is an older lady who lives nearby who we can only assume dislikes tourists, as she was screaming at people all hours of the day. The room however was fantastic and so spacious for Japan. Overall an interesting stay, but not a bad one!

Very spacious, double sink and large shower. Double beds, sitting area, space to walk around in room. No elevator so need to carry luggage up and down stairs. We were on 3rd floor and there is at least 4 floors. Limited staff hours. They can receive luggage transfer but cannot ship luggage - we walked 10 minutes to a Yomato station (friendly English speaking) who helped us ship to Osaka Yomato station. The room is carpeted, a bit of a funky smell. On our last night returning to hotel we saw a mouse run up lobby staircase handrail.

A really mixed experience - some great things to recommend this place and some quite poor things you should know about. Like some other guests before us it seems, we also did not receive a PIN code before we got there and so had no way to get in to the building let alone our room. Didn't even know we needed a code except other guests told us after we arrived. Took quite a while to get a response from the owners/managers, and I had to turn on roaming to do it as they didn't respond to Whatsapp via the eSIM we were using. So that was all costly and stressful but after about an hour it was sorted out, thankfully. Not a great start tho, and it seems we're not the first this has happened to. OK, the good stuff... Great location - quiet but very close to a great part of town and train stations (my wife saw a geisha on the street outside). Big room, clean and well set-up and loved the balcony (tho having a balcony means you have to lug bags up all 4 flights of stairs as there is no lift). The mixed stuff - there's great attention to detail in some ways like the slippers, the Dyson hairdryer and care packs, but poor in other ways like no way to organise room cleaning, no bedside lights, nowhere to hang your towel in the shower area. And some suggestions... reception is only sporadically manned but they are not friendly, welcoming or helpful - a smile would be nice? And randomly, drill some ventilation holes for the fridge cupboard because that fridge gets proper hot in there!

The room is big for 4 adults. Microwave and toaster. Full fridge shower was big and has laundry machine in room. The clothes will not dry completely. You need to hang them but there was many hang her. My only complaint was the AC. It was Soo loud! Sounded like there was a hurican in our room.

Self check in - we were provided with a Japanese character but when we got there each room was named with English letters. Could not get a hold of anyone who worked there for 2 hours. Hotel was clean and spacious. Stairs to get to the rooms steep and awkward with luggage. Not all amenities they list available - had to request a microwave be put in common area to use and safe did not work - staff unsure how they worked either. Area quiet and out of the way - 7 minute walk to subway station.

Check in was a bit confusing. There was no one on site even though we areived within the time frame. Room was comfortable and clean. However the stairs are incredibly steep and narrow. We were on the 3rd floor with lots of luggage. No elevator.

Inside of the room was big and nice (especially the bathroom), but be aware there is no elevator and very limited staff. This hotel does not offer luggage delivery but the family mart located two minutes away does offer it. Also, they weren’t super clear about the room cleaning policy (you have to message them to receive cleaning which is definitely not typical for a hotel to do). The area the hotel was located in was very convenient. Overall it was okay, but be mindful of the limitations.

The only issue was no microwave as advertised. Other than that it was a nice quiet comfortable nook that had style. Would recommend.

We enjoyed our stay.