Dorint An der Messe Köln

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel was perfect and for myself the location was ideal for my travel plans. Train station 5 mins walk away, trams and buses right outside hotel. I can't fault the hotel for anything and would recommend it.

A+ in every aspect, especially the friendliness of the staff.

Pool and sauna and parking not included in the price!!! Have to pay for these separately...

Staff

Fantastic location for Messe

Clean room

Clean room central

Very good location, walkable distance to the city center and the fair grounds are just across the street. Hotel is very clean, the room was spacious and comfortable. Pool is too small to swim but okay just to splash a little bit. Breakfast is too pricey. Parking is quite pricey too but okay for a big city. Overall very good experience. Would definitely come again.

I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition.

Room was large and clean in good condition.