Village Hotel Cardiff

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel is well presented with helpful staff and great on site amenities

Decent all round stay, can’t complain at all

Room was very clean and tidy, nice view, staff was really friendly, lovely staff on arrival, breakfast and the evening meal was lovely

Upon arrival the staff were very friendly in helping us to check in on the touch screen system. The room was comfortable, spacious and clean, with a coffee machine and kettle. We did not use any of the other facilities or have food.

It was OK. Not more . Very simple.

Plenty of parking Good choice of food in the rss9

Good experience would recommend

Would liked to have the pool and parking including in the stay and not pay extra which most hotels do include

This was honestly one of the worst hotel experiences I’ve ever had. I genuinely cannot believe this place is meant to be a 4-star hotel. From the outside, it looks quite decent, and having a pool, gym and Starbucks on site gives the impression that it’s going to be a good stay. Unfortunately, that couldn’t have been further from the truth. As soon as we got to the room, it was obvious we’d massively overpaid. The room was unbearably hot, and the window had clearly been left open because there was no air conditioning at all. Instead, there was a tiny fan that was completely useless and just seemed to push hot air around. I complained to the duty manager, who brought a stronger fan, but it barely helped. To make matters worse, there wasn’t even any complimentary tea or coffee in the room, which is the bare minimum you’d expect. We then tried to complain, but got stuck in a ridiculous back and forth between the hotel and Hotels.com, each telling us to take it up with the other. After more than an hour of this, and feeling completely frustrated and let down, we ended up cancelling the booking and getting a refund. I would never stay at a Village Hotel again after this. Really disappointing experience, and nowhere near the standard it claims to be.

The breakfast was very basic and cost an additional £49 for 2 adults and 2 children. We ordered a bottle of wine chilled in a fridge with two glasses for a special occasion, this cost £18. However there was no fridge in the room or bottle. We had to grab one from the bar which was priced at £14. No idea what the extra £4 was for. The rooms have no aircon and become very hot. Wouldn’t stay here again.