Haven Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Lovely position. But hotel a bit tired and under staffed

Great stay at a stunning location with lovely spa and pool.

Great location. Good reception. Great food. Room great apart from view out of window. Could not use pool etc as was not advised there was staff training so not open in the afternoon. Only knew staff training when I had got ready and gone down to a notice on the door to enter. Times of pools opening times did not match online to inside times, so never got to visit.

The hotel has great views, but the hotel needs some updating. The bathroom was tired looking the bath is very small and lots of mildew around the bath. The sink tap leaked the whole time. The Gym - most of the cardio machine were out of order.

Our room was very nice ( a suite ) and very well presented and clean. Staff were generally pleasant and did sort out the problems we encountered during our stay to the best of their ability. Breakfast was chaotic and not very well organised, tables not re-set, items missing and not replaced, had to keep asking for certain things. The first few days the dinner menu was poor but they then presented a better menu with more choice towards the end of our week but the website shows it differently. A superb location for the beach and walks. Unfortunately the hotel inside pool needs refurbishment so not too pleasant to swim in at the moment. Generally the hotel needs updating in certain areas.

Stayed for one night over the weekend. The staff were helpful and attentive and the hotel is in a fabulous location which is reflected in the price, however probably once a prestigious high end hotel in its time, the property now appears tired and unloved. Having paid for breakfast in the price of the room we felt let down by the standard provided. Expectations were for a fresh hot cooked breakfast, however it was a self-service buffet style, full of choice but all served cold. We had expected tea and coffee table service yet this was also self service from a machine.

The location was very good for a quiet break & watching the chair ferry and other boats from the restaurant was interesting. The very small lift was not very reliable for those who needed it & took a number of goes to get it to work when leaving with our cases. The ‘courtyard’ view from our room was into the inner part of the hotel & was quite noisy when bottles were being disposed of. There was a limited menu in the restaurant which was the same all week. We only managed to find a couple of nearby places to eat, neither of which were within comfortable walking distance. The hotel itself is clean & comfortable & the staff were friendly.

I chose a budget room which was £144 per night. I stayed two nights over the Bank Holiday heatwave . There was a brick wall outside my window and only two of the windows would open a maximum of 3 inches. The bathroom window did not open and the fan was not working. It was wretched in the heat. You have to have the light on to see even in daylight. I was given a very basic fan . I asked to change my room the next day. It was inhumane to expect anyone to be in a room with no ventilation in that heat. I was told I could only go to the same room above mine with the same brick wall. I was offered a Dyson fan, taken from someone else’s room, but although it said it blew cold air there was none. The fire alarm went off 3 times the first night and at 4.40 in the morning the whole hotel was evacuated for an hour. It was a fault in the alarm system, a false alarm. I thought the swimming pool was lovely for the children . The breakfast was poor,if you didn’t eat cooked things. The cereal choices were mimimalist . Lunch was £16 a panini which wasn’t even that good, and the service was slow, considering they were ready made. A glass of wine was an eye watering £9 No I would not recommend this very tired hotel although the staff appeared to do their best . My sink was not cleaned and my toiletries not replaced after my first night. So I had to ask for these Very disappointed indeed.

Had a lovely stay. The staff were friendly and helpful.

The reception team were so friendly and helpful, so lovely. The outdoor pool was really hot and clean with plenty of space The bar area was great with beautiful views over the sea although there was a problem with the draught beers when we stayed and the staff didn’t seem very helpful or well trained The room was comfortable but a little dated