Sheraton Jiangyin Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Japanese restaurant. A must

Very friendly staff. Good value for money

Beautiful hotel but the wifi connection was poor in the room. Had to come downstairs to make calls

Hospitality was very good and I enjoyed the stay

At check in, I had to pay extra RMB300/night x 3 nights for Sheraton club level as my request for two beds at time of reservations had failed to get through. Breakfast service staff needs training; and ban from using mobile phones in order to concentrate on serving the guests. My request for a coffee spoon came back negative. Two different staff went around and came back after a long time with no spoon .... but when I asked the manager, she was able to locate it instantly! We were seated by the inside hall with a few other guests at around 8 am ... all the waiters/waitresses were hiding in a far corner chatting and playing with their mobile phones! They had failed to pay attention to the guests who was trying to seek their assistance ... to set tables with missing implements, remove used plates, refill coffee tea etc. Did not expect this from a 5 star hotel restaurant.

They were very nice, Breakfast was the normal, but the night I stayed they had a Oktoberfest Celebration in the main hall it was a great time

Nice enough hotel. Decent rooms. Smaller than others I have stayed at in China, but at par with most hotels across the world. Very nice buffet breakfast, though that was extra charge. My room didn't have a view, but maybe other rooms did. There is a nice public park with a lake nearby. Good for a morning run.

One of the best 5 star hotels within 500kms including Shanghai. Felt at home the care and service were delivered with unique personal touch. Will stay again absolutely !

I love the staff, the service and the amenities at Sheraton Jiangyin. The hotel offers everything you need during your business trip, the food is amazing and the staff greet me by name and remember me from previous stays every time i visit. strongly recommend!

Great stay