Sepal Residence

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Were told by host that we lucked out and had a room on the second level, but were led to a room that essentially was like a cave. But it was pretty cool, and we didn’t mind the style, except for what was suspiciously a mold-looking substance in the bathroom and shower. Also very difficult to find the place, as Google Maps is not accurate, and we were not given instructions on how to find the location until an hour before checking in. But, for two nights in a usually expensive place, we got a good price.

We came 15 minutes earlier before check-in. They said room was ready on call not by texting on purpose. Probably they forgot cleaning. Room is super small, dirty and mess its not like as shown on pictures here. I complained they said that go to other hotel they have. In Santorini stairs I had with big luggages in hot weather. I have checked there was no hotel sign for second hotel. Even Sepal has no sign and its very hard to find the hotel. Anyway don’t book any hotel from this owner. There is no reseption and they are not on google or ios maps on purpose to avoid bad comments from guests. I don’t have to go walk with big luggages in stairs to second hotel. I booked for Sepal. Everything is terrible.

Check in process was smooth. Mohammad was really helpful.

Difficult to lock and unlock the door but it was safe. No signage of property name hence was Difficult to find at beginning. Location nesr to dinning market and main bus station

Great! Super friendly host. Thank you!

Location is 10/10 for this price.10 minute, mostly easy walk from downtown Fira as well as the bus station, which all buses on the island depart from. I was nervous abt the room due to other reviews... our room, was clean and had the bare necessities, and Ephrem was responsive as well as kind and helpful. If you are expecting a 5-star resort with a 1-star resort price, that is where you are mistaken, but I feel as though that is sort of on you based on price you pay. We booked the smallest room with a large bed for two, it had that. The room was the most basic it can get, bed, one sheet, one comforter, mini-fridge, one chair, AC, TV, and a tiny bathroom. That being said, we paid a great price, especially for location, and honestly if you're planning to not spend a lot of time in the room, it wasn't bad at all. There are things he could do to make the experience better, there is no closet or hooks of any kind anything else you'll bring, and there is no table so our stuff lived on the ground. There is no full sized mirror, sometimes hot water didn't work, and he doesn't greet you upon arrival so the door was unlocked when we got there and location is hard to find at first with no signage. Bathroom was the worst part, shower was only a handheld and no where to actually hook it up so you had to hold it the whole time. All that being said, I would absolutely stay here again, it was overall a great place for what it was, and would recommend if you're okay with all of that!!

Excellent communication on how to get to the property. And helped organise transport to the accommodation too. The room was clean, a few minor things like lack of mattress protector

Unfortunately, the accommodation lacked even the most basic standards expected of a holiday rental. The room was unclean and unsuitable for occupancy—it was infested with insects, had smell coming from a sewer pit manhole between the beds, and the linen and covers were dirty/burnt. To make things worse hot water was not available in the evenings and over night.

Great location but the rooms our family stayed in were HUMID because there is no window in the bathroom. Towels are stiff, pillows are flat, are blankets look old. For the amount of money we paid, we can get a better place elsewhere. You are living in a rock with no ventilation besides the small ac unit. Don’t be surprised to feel sticky damp sheets all throughout the night.

Ephrem is excellent as staff. He gave us an option for a fantastic private tour of the island and then later made sure that we were ok with the room.