Lisha Grand Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Arrived at the Hotel to Discover the room we booked wasn’t available , they throbbed us off with another room which was so dirty , broken doors , toilet was absolutely revolting, half the size we booked , reception team lied about our accommodation and my Lao friend herd them talk that our room was over booked and not available so they said put them in this one, not a good welcome and then the room like I said so disappointing.

I recently stayed at Lisha Hotel, and unfortunately, it was a disappointing experience. The bathroom had a constant foul odor, and the plumbing system was a nightmare. Every time I took a shower, the water would flood all over the bathroom, reaching the toilet and sink. To make matters worse, there was a big gaping hole under the sink that allowed lizards and bugs to come into my room, which was unacceptable. Despite claiming to be a four-star hotel, Lisha Hotel fell far short of that standard. I would rate it as a two-star hotel at best, and I would give it a mere one star based on my experience. The staff at the hotel were not helpful at all. They lacked English language skills and were unfriendly. When I asked about train tickets, they claimed it was all sold out, even though I later found out that I could easily purchase them at the train station myself. Their misinformation and unhelpful attitude made my experience in Laos very difficult, and it has left me with no desire to visit the country again. Based on my experience, I cannot recommend booking at Lisha Hotel. The foul odor, plumbing issues, lack of cleanliness, unhelpful staff, and poor customer service are not reflective of a four-star hotel, and it did not meet my expectations. I would advise looking for alternative accommodations to avoid similar disappointments during your stay in Laos.