Pullman Suzhou Taicang

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

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Breakfast was a standout — the kind that makes you consider skipping lunch entirely. Even the pancake syrup was the real deal, not that suspicious “maple-flavoured” imposter. I gave the gentleman a well-earned thumbs up, the universal sign for “you’ve made my morning.” The place itself is massive too, so you feel like you’re dining in a small village rather than a hotel restaurant. Now, onto my minor adventure. In my room, there was an advertisement proudly showcasing some of the hotel’s culinary offerings. One of them? A steak on the 16th-floor club level. Naturally, I sprang into action. You don’t ignore a steak invitation like that. I arrived with purpose… only to find that the server had absolutely no idea what I was talking about. To her credit, she didn’t panic — she called over her manager. Meanwhile, I did what any determined steak enthusiast would do: I marched back to my room, retrieved the advertisement like it was a piece of legal evidence, and returned to present my case. After a bit of investigation, they admitted there had been a mistake. But here’s the important part — they made it right. About 30 minutes later, I was happily enjoying a juicy steak. Justice (and dinner) was served. The server was new and clearly finding her footing, but she handled it as well as anyone could. Points for effort and persistence. The next evening, I briefly considered heading back up to the 16th floor to ask for another steak — just for the laugh. Then I said - not going to work

Staff are very friendly, however, there are weird smell in toilet. Room is too warm

Nice hotel, wonderful buffet dinner, great Chinese restaurant, spacious bright clean rooms. Friendly responsive staff.

Very elegant hotel comfortable room and bed and great breakfast