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Reviews (35,644) 4.9
  • Michelle Loraine 5 Jan 2020
    Highly Recommended

    very easy to claim train tickets.considering there was a language barrier in China.this service made it very easy for us 5.one can line up to present the tickets with our passports and voila the ticket counter officers gave us our train tickets

  • Juan Caesar 3 Jan 2020
    Highly Recommended

    so convenient and hassle-free, redeeming the vouchers is easy. ride is smooth so sleeping is no problem, plus the beds and pillows are comfortable. ample storage areas for large luggages and backpacks. this is ideal for groups of 4. we arrived in beijing feeling refreshed without having to pay for another night in a hotel. will definitely do it again and recommend it to friends.

  • Fooi mei 2 Jan 2020
    Highly Recommended

    We had a wonderful experience at Shanghai hongqiao train station it was really big like an airport but the people are very helpful and friendly. We managed to change our train tickets to earlier train and get very good seat too. It was a pleasant journey and smooth experience with clean toilet and hot water supplies to drink at a water dispenser near us. The food catering was excellent and constantly had service to offer snacks. We are looking forward to our train back to Shanghai tomorrow morning 😊

  • Chien Chien 1 Jan 2020
    Highly Recommended

    This is the express train. (Note it shld start with 'G'). Have to also ensure you know the departing station from Shanghai. (There's Shanghai Hongqiao and Shanghai Railway Station). We went to the wrong station but luckily managed to change at the ticket counter in the station. Other than that everything else was smooth. Journey in 2nd Class was pleasantly OK and clean. This is during Off Peak season though. Remember to bring passport for security check.

  • aini shamimi 25 Dec 2019
    Highly Recommended

    Very recommended to go anywhere by China Bullet Train & easy to redeem but it’s hard to find the place to redeem & since you need to check bag like verytime even in subway or any train station so i would takes your time . Better go really early like 1hr before .

  • aini shamimi 25 Dec 2019
    Highly Recommended

    Easy to redeem!!! But better you go early bcs toooo many check bag & very confusing where to redeem since the counter is outside not inside & they can’t speak in english . I think so far China is very strict even using by subway you also need to check bag . But everything is good ! Highly recommended booked by Klook !

  • Chew Meng 24 Dec 2019
    Highly Recommended

    To redeem the ticket for China high speed train in Shanghai, you may need to go to the main station, I tried west station in Shanghai but the staff told me required verification which I don’t have this option in Klook. After that, I was told to the main station and was able to redeem within 5 minutes. It is advisable to go 90minutes in advance in case heavy human traffic and security check. Also, read carefully what are the things not allowed to bring in as my hair spray was confiscated during the check due to combustible material.

  • CHEE TONG 22 Dec 2019
    Highly Recommended

    Easy to use. Passport detail is pre registered in the system so no need to exchange for ticket. Just head to boarding gate for do. Departure time is on time so please allow some time to travel as station is super big. Nearly missed the train as I can’t find the boarding gate initially.

  • Halimatun Saadiah 15 Dec 2019
    Highly Recommended

    The booking process was smooth and easy but ticket collection a bit confusing because lack of English signage at the train station. Have to use both instinct and logic to find the correct direction. Overall is good. Thank you Klook.

  • Caroline May 15 Dec 2019
    Highly Recommended

    thanks klook for facilitating me to buy train tickets from shanghai to hangzhou. i had so many worries and fears about buying and riding bullet trains. but klook made it easy and smooth for us, four friends, travelling in China by DIY. it was a great experience for us, first timer travellers in China. redemption of tickets was a breeze. all we had to do was go to Shanghai Hongqiao station. looked for the ticket counter and showed our passports to redeem. no questions asked, and voila! tickets issued! thanks klook for this smooth experience! looking forward to future travels and tours with Klook!

  • NATTHATHIDA 12 Dec 2019
    Highly Recommended

    Cheaper than other websites or applications because there's booking fees here. And easy to redeem just show the reservation number then you'll get the ticket. When you arrive the gate, if you have passport please wait in the special lines( the red one ). Because the others need chinese id card.

  • XIN MIN 10 Dec 2019
    Highly Recommended

    Walking distance from Meilan international airport to Meilan Railway station. The train ticket redeem process is fast and convenient! Pre-booking train ticket at Klook is a great decision that we can skip the long queue and get seated ticket in just one click away (as seated ticket is selling super fast).

  • Yihao 17 Apr 2020
    Highly Recommended

    I used Klook booking the train to Lanzhou, northwestern of China, famous for Noodles. Booking experience was good, and the app is designed easily and user friendly! Highly recommended!

  • CHEE TONG 9 Jan 2020
    Highly Recommended

    Easy to use just need to scan passport will do. Fuse free. Only problem is to locate the right station as the whole train station is very big. There is multiple counters. Easily lost.

  • Yu Shi 6 Jan 2020
    Highly Recommended

    It’s on a public holiday, if I didn’t buy from Klook I will only have a ticket at 7pm slot if I’m buying a ticket at 10am, it’s so scary, always better to book in advance, thank you klook