Guangzhou Xianglan Guanzhou Hotel Accommodation Package | IHG

I felt very good about my stay at the Guangzhou Guanlan InterContinental Hotel this time. I will stay here again next time if I have the opportunity. I hope my friends will also like it.

Overall, the hotel service is not bad. The room is spacious and well-equipped, with a bathtub and a balcony. The balcony door in the room is locked, and a staff member is needed to unlock it (it cannot be self-locked/unlocked from inside the room), which is inconvenient. The sink has some old stains that cannot be removed, indicating the facilities are starting to show their age. The area is quiet, but it's far from the city center. Although there's a shuttle bus to the subway station, calling a car is more convenient, which adds to transportation costs. The attractions in Guangzhou are worth visiting. Additionally, breakfast is average, with no surprises.

This hotel experience is really bad, and I must remind everyone. Let's talk about the location first. The hotel is located in a remote location. Although the environment is relatively quiet, this quietness cannot offset other bad experiences. Let's talk about the staff service. There are many problems starting from the staff at the door. Every time they pick up passengers and get off the car, they are very lazy. They don't greet them in time to help open the car door. They are even found playing with their mobile phones several times. They have no sense of service at all. When they arrived at the lobby, the employees who took the takeaway also ignored the guests. They neither guided the guests to the lobby nor helped to press the elevator. This service is really disappointing. The sanitation of the hotel is even more difficult to describe. The sanitation of the lobby is average. I actually found cigarette butts next to the rest seat. How is this cleaning work done? Looking at the guest room again, the bricks of the bathroom shower are not cleaned and are yellowed; there is a lot of dirt on the sofa at the end of the bed, which looks particularly bad; open the brochure at the head of the bed, and there is hair in it, which is really disgusting. With such service and sanitation level, the overall experience is really average. You have to know that this hotel costs one thousand yuan a night, and the cost performance is extremely low. If it weren't for the buy one get one free event, I would never consider it. I hope the hotel can make good improvements, otherwise it really can't keep guests. Zhongping's experience of staying in the hotel has both good and bad points, and I will share it with you. The location of the hotel is a bit remote, but because of this, the surrounding environment is relatively quiet, which is an advantage for people who want to find a quiet place to rest. But in terms of service, there are many problems. When picking up passengers and getting off the bus, the staff at the door are not very active and seem to be lazy. They often fail to meet in time to open the car door, and occasionally see them playing with their mobile phones, which gives the guests a bad first impression. After entering the lobby, the staff who pick up the takeaway lack guidance for the guests. They neither take them to the lobby nor help press the elevator, which makes people feel not considerate enough. The sanitation situation is not ideal either. The sanitation of the lobby can only be said to be average. Cigarette butts can be seen next to the rest seats, and the details are not in place. In the guest room, the bricks of the toilet and shower are yellow, which is obviously not cleaned thoroughly; there is dirt on the sofa at the end of the bed, and there are hairs stuck in the brochures at the head of the bed, which all affect the mood of the stay. Overall, spending 1,000 yuan to stay here is really a mediocre experience. If it weren't for the buy one get one free discount, the cost performance is really not high. I still hope that the hotel can pay attention to these problems and make improvements to provide guests with a better experience in the future.