The Ritz London

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent in every respect.

Stayed for 1 night it was amazing, from arriving to leaving the staff were wonderful, Our suite was amazing ,breakfast was included . Wonderful experience

We arrived to a very professional and friendly welcome. The checking in process was quick and smooth. The staff were all very helpful. The room was larger than expected, super clean and looked exquisite. Great attention to detail all round. Thank you, we definitely will be back here.

For the first stay at the Ritz myself and my wife have stayed at some luxury hotels all over the world And to us it would take some beatting CB

Best place to stay with best staff in London.

A beautiful luxurious hotel with exceptional staff, wonderful taste and design breakfast and dinner , a place everyone must visit. 100% recommend. Thank you Ritz ,we really enjoyed our stay at your Hotel.

The staff were all courteous and friendly and we were made to feel special. Nothing was too much trouble.

We stayed 4 nights. the personal is always excellent, well educated the best.. However the housekeeping was lacking and room lacked basic toaltteries making it less than a 5 star (5 star is about details) We had to call and ask a toothpaste etc. My slippers was taken away and I had to call to get slippers. Also middle of our stay a laundry bags and order plates were removed as well making it impossible to place a breakfast card on the door handle. Not even tipping a housekeeping 20-30 a day make no difference..it got worse..robes were removed and not replaced and I had to call about them.. The worst happening was on Friday when we came back after hours outside and our room was cleaned but smelled horrible like somebody had used the bathroom and run out. It was so terrible we had to run out and ask what had happened in our room. Also the receptinist lady just walked in one of the days even we had a sign on the door..she looked surprised making an excuse that was totally off saying we had not left the room in 2 days even we been out all days and room was cleaned daily. I stayed in the Ritz several times in the past in a junior suite or a suite last time in 2019 ..but this time I noticed details that make the hotel less than than a 5 star expect the personal that is alway the top. Also receptionist Noa or something was excellent absolutely the best. I hope the renovations ll not destroy the iconic look of the hotel.

We stayed 4 nights. the personal is always excellent, well educated the best.. However the housekeeping was lacking and room lacked basic toaltteries making it less than a 5 star (5 star is about details) We had to call and ask a toothpaste etc. My slippers was taken away and I had to call to get slippers. Also middle of our stay a laundry bags and order plates were removed as well making it impossible to place a breakfast card on the door handle. Not even tipping a housekeeping 20-30 a day make no difference..it got worse..robes were removed and not replaced and I had to call about them.. The worst happening was on Friday when we came back after hours outside and our room was cleaned but smelled horrible like somebody had used the bathroom and run out. It was so terrible we had to run out and ask what had happened in our room. Also the receptinist lady just walked in one of the days even we had a sign on the door..she looked surprised making an excuse that was totally off saying we had not left the room in 2 days even we been out all days and room was cleaned daily. I stayed in the Ritz several times in the past in a junior suite or a suite last time in 2019 ..but this time I noticed details that make the hotel less than than a 5 star expect the personal that is alway the top. Also receptionist Noa or something was excellent absolutely the best. I hope the renovations ll not destroy the iconic look of the hotel.

Just stayed the one night but was treated like royalty. Faultless and the little cake they left as it was my birthday was out of this world. The experience has ruined all other hotels for me, forevermore.