Hotel Nirmal Mahal by Sushant Travels

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The Staff Was good and Friendly

The hotel rooms were not clean as per expected standards. Bedsheets were also not very clean and didn’t feel good. Bathroom was very old. Overall hotel room was not as per the price charged. Its definitely not a 3 star.

Had a very bad experience at the hotel. From checking in where the attender at the desk wasn’t wearing a mask to the room service, where we needed to call 5 minutes in advance to get hot water in the washroom. The room was very shabby, the place was not clean, black stains on the floors throughout. The bathroom was equipped with slimy buckets and mugs and also had the windows plastered with wood instead of windows. The sheets and towels were torn and had stains on them. The rug to the washroom was dripping wet and torn and hadn’t been changed. There was no room warmers and the AC and TV were not functional. I would not rate them this bad, had they put up the pictures to show the actual state of the room and place and mentioned in advance the issues with the items not working. But they saturated the pictures and edited them to make the place very clean and neat. Especially as a 3 star rated hotel and the price, I wouldn’t be impressed with what they offer.

Expensive hotel with quality of room do not justify the price

When we arrived they couldn't find out reservation. Kept saying hotels hadn't told them we had booked. Finally after numerous phone calls someone turned up and found us. The room looks nothing like the photos. Room dirty. Bedding had what I can describe as grease, as someone had been eating on the bed. The air con had a white noise which drove me to disappear. When we left we asked for a taxi, to which the response no, we don't phone, find one yourself. On a high note the Porter was lovely and showed us everything in our room and was more than willing to get us anything.

Great hotel nice stay Value for money

This is a budget hotel for budget travelers, if you want more personalized service and a nice hotel environment you need to go more upmarket.

The room was very noisy, not only I could hear what was going on the floor, but everything from the top floor kitchen, neighbor room, toilets flushing and lobby. Staying here was depressing as the room was like staying in a cell. It was tiny and uncomfortable as the bed take most of the space, same for the bathroom, and the side rug had a very strong humid smell.

It's the only place I stayed in New Delhi and worked out fine for what we needed.

We had an excellent stay at this hotel, very comfortable beds and the room was clean. Hard to find at first as we had to walk from a street corner (not that far), but in the center of action. Nice staff, thanks!