Hilton Garden Inn Orlando Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room

no free parking for guests you have to find your own parking on street or pay $45 valet parking, seems like a scam. what kind of hotel has no public parking for there guests

The room was great, the lobby is beautiful, everything was very clean. Would have rated it higher but the parking listed is very misleading. It says self-parking is available and there is a lot next to the hotel that says it’s $10 daily. We paid at 4pm and checked in, nothing was asked about where we parked or if we valeted when we checked in. Our car was towed overnight bc the $10 daily fee is really only a 12hr rate and when I asked the front desk they said that lot is awful and they tow guests all the time so they weren’t surprised. Why was nothing asked when we checked in if this is a known issue that happens often? When I asked where their “self-parking” was located since it isn’t the public lot next to them, they said you have to park on the street for free from 6pm-8am and then pay the city, so it’s not really self-park. So we got to spend our morning Ubering 15 miles away where we spent an hour in the heat waiting for someone to show up so we could pay $135 to get our car. Would not go back to this hotel again unless we flew into the city and Ubered here, I would go somewhere with a better parking situation.

Clean rules, nice staff

The customer service is very nice, the hotel staff is very attentive, the room is very clean and cozy. Thank you for providing us with such a good service.

Very nice area , very clean room and the entry smells great the only thing I didn’t like was have to be a ballet parking

Very clean and the staff were extremely helpful

Really enjoyed the stay - will stay again

Clean room, good staff. Had breakfast and for free was pretty good

Do not book this hotel. I booked a room with 2 queen beds. I walked into my room and it only had a king. I went down to the front and they told me since I books via Third party they bumped me from the room and now it’s sold out…. I paid extra for the 2 queens since I was traveling with a friend. We both have kids and wanted our own space. The front desk was less than helpfully. Angela was her name I believe and was so rude. Never again. Ice machine didn’t work. Tv stopped working. No room service for 2 night stay. Expensive parking.