Fraser Suites Shenzhen

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

With the exception of KikI at the front desk, the front desk staff was not nice to Americans.

This hotel went above and beyond our expectations and was completely worth it. The room was spacious, comfortable, and thoughtfully equipped with everything we needed, including a stove, refrigerator, washing machine, microwave, and kitchen area. The bed was also very comfortable, especially compared to most hotel beds. The bathroom was beautiful and practical, with a separate shower and bathtub, which made the stay feel even more luxurious. The hotel amenities were outstanding, including a golf simulator, a rooftop infinity pool, a rooftop restaurant, and a wonderful breakfast. Overall, the food was great, the service and facilities were excellent, and we had a truly enjoyable stay. I would absolutely recommend this hotel.

Amazing hotel. We have stayed there many times. Highly recommended!

Our room was surprisingly large, luxurious and definitely value for money.

Fantastic suite and amazing infiniti pool overlooking the skyline. Great location that is central in Shenzhen and walking distance to all the electronics markets, multiple restaurants, malls and MTR station. Would stay here again.

Very spacious room, modern design, clean and great location

Rooms are great and very spacious and location is wonderful. The only negative was our check in, as our room was not ready upon check in time.

Everything was exceptional. The location, the suites, the service, the breakfast.

This is the 3rd time I stayed at the hotel. The hotel is very conveniently located with a big mall right beside it with so many restaurants inside to choose from. There is also a huge supermarket at the far end of the mall. The electronic market HuaQiang North is just like 5 minutes walk away. The washing machine was not working in our room so we called the front desk. A technician came in a timely manner but was not quite able to figure out a solution and indicated the unit would need to be replaced. We thought there was no way the hotel would get us a new washer in time … maybe in a few days. Lo and behold!! We heard noises after about 30 minutes outside our door and went out to take a look. The technician came back with his lady supervisor, another staff AND a brand new washer! The supervisor tried some more testing and the washer was fixed on the spot. We were glad that the machine was fixed not requiring a new replacement but absolutely amazed by the fact that Fraser Suites would have spare washer for replacement at any time. Their staff was also very efficient. We felt assured that there was always door person at the entrance of the hotel who greeted us warmly. For room cleanliness, staff efficiency and accessibility, Fraser Suites would be my first choice of stay at Shenzhen.

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