Hotel Excelsior

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel Excelsior is a great stay in an awesome location. The staff are so friendly and helpful. I have stayed here a number of times and always come back. Many thanks.

Arriving tired from the airport, we were told that, although TWO rooms were reserved and paid for through RBC, they only had been notified and received payment for ONE. Luckily they had one more room for our daughters. Unfortunately, it was over a club and very noisy til late at night. It was not practical to phone RBC since it was the middle of the night in Canada, nor did I want to spend an indefinite length of time on hold on a cell phone from Nepal so we took the path of least resistance and paid again on Visa for the second room for the length of our stay. I am now having unbelievable difficulty having this resolved. I spent almost 30 minutes on hold on the RBC assistance line only to be told they couldn’t help me and gave me an email address to use. I wrote a lengthy email explaining the situation and it could not be delivered because the address I was given does not exist!! I have nothing good to say about this experience with RBC travel rewards. The booking system for this hotel did not work and there is no recourse for me as a customer to obtain help!

Nice clean place. The room was quite well furnished and good plumbing. There's a rooftop restaurant and we had an amazing breakfast.. including a much better than average bacon and oatmeal. The only problem we had was the street was dug up for repairs and had to haul our bags for about 15 minutes.. but can hardly daily the hotel for that and im sure the construction is done by now.

Arrived late at night. Reservation was ready and checkin was quick and efficient. This is an older property but good condition. Room was clean and quiet. WiFi worked but was spotty.

Firm but comfortable beds Excellent hot showers Wonderful rooftop garden with restaurant overlooking KTM Friendly staff Good location for Thamel Good value Very clean Lift in full working order

Very good value and excellently located in Tamil. The addition of opening the roof garden/restaurant is new since my last visit.

My stay at Excelsior was so easy, from being picked up at the airport by hotel staff until the time I left. The reception, dining room and cleaning staff were friendly and responded to requests very quickly. My room was clean, and kept clean and tidy throughout my stay. I have stayed at the hotel whenever I travel to Kathmandu and enjoyed catching up with the same travelers from different countries who also stay there. I have traveled a lot in many countries and have found the hotel has the best shower I have had in my many years of staying in hotels. Looking forward to getting back to Kathmandu and staying at the Excelsior again.

using internet, help was there, accommodating me to 1st floor where I don't have to get fourth floor, for older person taxi availability breakfast food was great, inside hotel, sorry was not able to taste dinner wish there is more info on bus ride to Mt Everest overall my stay was just right, enough staff to give help when I needed

There are better value hotels in Thamel than this in quieter locations. No sleep to be had here. Room is grubby.

This hotels manager cheat with us he was told us your tatif hase 30 $ par days including all but last we have check out he told us your tariff hase 40 $ par day at last we have paid 120 $ for three days stayed