Grand Hotel Llandudno

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room needs an upgrade, but it was usable and did us a purpose, we had a balcony which was lovely given the nice weather. Staff are always lovely, entertainment staff are just brilliant, thoroughly enjoyed the entertainment on 3 nights. Breakfast good, good range of choice. We would stay again for sure.

Absolutely shocking experience. This was one of the worst hotel stays we've had, and it certainly wasn't worth the £93 we paid. The problems started as soon as we arrived. The lift was filthy, with rubbish, papers, and food packets scattered on the floor. It gave the impression that cleanliness is simply not a priority at this hotel. Room 229 was no better. It had a horrible smell, was dusty, and clearly hadn't been cleaned properly. We specifically booked a **double room**, yet what we got was two single beds pushed together and called a double bed. That is misleading and completely unacceptable. The bathroom was disgusting. The metal fixture beside the toilet was heavily rusted, stained yellow, and looked unhygienic. It was unpleasant to even use the bathroom. The room was unbearably hot, but the fan was so covered in dust that we refused to use it. On top of that, the TV picture quality was terrible. We wanted to watch the World Cup final, but the screen was so blurry it was almost impossible to watch. Saying the hotel is "old" is not an excuse. Age does not justify poor hygiene, neglected maintenance, or misleading room descriptions. This hotel desperately needs investment, proper cleaning, and major refurbishment. We feel completely let down and genuinely regret booking here. This stay was nowhere near worth £93, and we expect a full refund. We would not recommend this hotel to anyone unless significant improvements are made.

There was no daylight in our room, also the window only opened about the width of a finger. There was a hole in the bathroom door, you couldn’t close the curtains to keep the light from the opposite corridor. At breakfast they had loud music on, when my husband commented to the manager and one staff member about it, they took the micky out of him. Needless to say we won’t ever go there again.

Staff were helpful and friendly

comfortable room

Historic hotel in a wonderful location. A bit tired but comfortable.

Hotel is in great location, some things slightly dated in the hotel but great location. When booking ran reception and was just quoted price Expedia were offering, surely booking directly should be cheaper.

It was a nice place to stay the rooms were nice and clean the food was excellent and the staff very friendly and helpful The rooms definitely need up grading and the house keeping could be better No cleaning of the room during a four day stay had to ask for clean towels at reception and no bins emptied at all during our stay

Well let’s just say the grand hotel is not so grand any more!! Very poorly maintained. Dirty rooms. Don’t mind outdated but dirty is not for me. Shame as it could be such a lovely hotel and was once back in the day ! Unfortunately the owners have now let it go too far and it’s just a mess! Staff don’t really seem that interested in helping with any issues. Checked out after one night and moved hotels! The lily on the west shore was absolutely beautiful! Would definitely recommend the lily! Never ever stay at the grand again! Beware people I understand for cheap you don’t expect a lot but cleanliness isn’t about to ask for!

Definitely need a lot of TLC