Icon Hotel Taksim

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

🇺🇸 English I have no intention of damaging any business, but I must tell the truth. The hotel photos on various websites are taken very professionally and look beautiful, but in reality, the hotel is not what the pictures show. The location is on a street surrounded by exhaust shops and small car repair garages, which does not match the expectations of a so-called 4-star hotel. I strongly recommend checking the surroundings with Google 3D before booking. The bathrooms have mold and grime between the tiles. For a 4-star hotel, there is no carpeting in the hallways or in the rooms. Based on my personal experience, I do not recommend this hotel. The prices are also not reasonable for what you get—they should be much lower. Please be careful with your choice.

Horribly dirty rooms. We arrived and we got given a room that smelled like cigarettes and poop, and had black hand prints on the walls. We saw a second room, was worse, then a third and the bathrooms were filled with gross stuff all in the corners everywhere. We demanded a refund immediately but because I had booked non-refundable through Expedia, the receptionist guy didn’t agree at first to give us our money back but we didn’t even stay for 10 minutes & the cleanliness of this hotel seriously needed help. Expedia was great with their quick customer service and requesting the refund for us. The staff at the hotel eventually agreed to the refund and we were out of that disgusting hotel.

The breakfast was good

Hotel is clean and convenient to the square but not necessary the best scenic Neighbourhood. Staff was lovely and attentive too. Cleaning can be more detailed when requested.

The staff was very friendly and helpful but the hotel itself was far less than I expected. It was not a pleasant experience, I felt very uncomfortable in this hotel, but I am comparing it to hotels in the US. The breakfast was not what I expected and they serve only what I assume is traditional Turkish breakfast food. The only thinks that were remotely similar to a US breakfast was hard boiled eggs, toast, and potatoes. The coffee was horrible (I don't think the machine was cleaned in years), the tea was good, and the juices were all watered down. The hotel is not in a good area of town and to get anywhere you have to walk up very steep hills, or take a taxi. The free shuttle only takes you one way to 2 different spots which was nice but it only runs once and hour. The A/C was turned off and the room was very hot even though it was ~50 degrees F outside. The only way to cool down was to open the patio window and then it was very noisy. The view from the room was depressing and overlooked a large pile of garbage. The elevator was very noisy and could be heard all night. The power shut off at least 5 times during our stay. Horrible experience.

The morning staff are rude and have poor communication, the evening staff were better. The room was clean but very noisy.

Nice

Nice ,clean and brilliant customer service

Amazing, actually, I enjoyed

The property offer a Valley parking which is perfect for the area, No view from the room, the service was good but the worst part was the spa