Hampton Inn Jacksonville-I-295 East/Baymeadows

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We had a great stay, room was nice and clean & breakfast had lots of options

The room was clean and staff was friendly and helpful.

Hampton Inn Jacksonville-I-295 East/Baymeadows We entered our first room 407, the room smelled of moldy or mildew. I told my coworker not to unpack because we were going to try to get another room. Front desk was friendly and we never had an issue with the staff. There staff were accommodating and took us to another room on the third-floor room 310. Room 310 had pretty much the same smell of high humidity and the air conditioner was on in both rooms. It was freezing cold so that wasn’t the issue. The staff insanely took us to the next room across the hall. Room 309 was slightly better and still had a smell of humidity by this time. We decided we weren’t going to continue to play musical chairs and decided to stay. It wasn’t until later that smell of sewage and what seemed like well water smell from the bathroom became severe. We just closed the bathroom door and dealt with it, We were there for two days and spent as much time out of the hotel room as possible. We only came back to sleep both nights. On another note, breakfast was edible at best. On a scale of 1-5 with 5 being excellent, I’d give it a 2. We’ve stayed at many, Hampton before, unfortunately, this particular location was subpar… Realistically I wouldn’t even give this location another shot if it were me personally. This is a company sponsored stay and I didn’t want to be a complainer to my boss because he’s awesome and this is not the company’s fault.

This hotel was a relief to come to to compare to the previous hotel that I stayed in. It was very clean. The customer service was great. The only thing I did not like was the exercise room was out of order. The pool looked dirty.

The room was extremely cold upon entrance however the instructions on how to operate the thermostat was helpful. Staff was okay.

A

Close to Mayo. Very friendly staff and clean

The room was not clean. The desk was broken, the shower was dirty and the bedding was not clean. I had an original stay of two nights but checked out immediately first thing next morning due to uncomfortable

Our stay was for an appointment at the Mayo Clinic- I assume many of the guests at this property are in the same situation. The clerk was unable to give us any directions whatsoever. i didn't use the fitness center or pool. I found that the in-room TV had icons for premium channels but couldn't connect to them without a subscription. bummer. At least we had HBO. The toilet roll holder in the bathroom had been pullede loose and needed repair- it was sort of lodged in the wall but not secured and the wallpaper had been pulled loose around it. There were no secure handholds by the toilet- a feature that might be helpful even in non-"accessible" rooms. The bed was OK but the mattress seemed a little unsubstantial and worn. the overall value seems fair, however. So, a resounding OK.

I arrived late to the hotel, the room had a very strong smell and was highly humid, did not complain at the front desk due to the time and I was exhausted from traveling, also only had a few hours to sleep. Service at check-in was excellent. and the room looked clean. I don’t know why, so just strong smell and humidity.