The Vermont Hotel & Vermont Aparthotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Bed was extremely uncomfortable, like sleeping on an ironing board. Very loud in the evenings because of the rooftop bar. Had to put in the ear plugs that were provided.

The check-in didn't go smoothly but eventually it got straightened out. They offered me a free breakfast due to the issues, but we already had paid for breakfast and, no, they didn't offer to refund our breakfast payment. The manager was supposed to call me about the check-in issues but never did. The hotel looks better in photos than it really is. Not a great experience but the room was clean and the bed was comfortable (despite the blood stains on the sheets). If I'm ever in Newcastle again I won't book the Vermont again.

Perfect for an overnight stay in centre of Newcastle. Parking right outside is helpful too. Nice enough hotel with spacious rooms but top floor rooms are right by the train track. If you’re a light sleeper you’ll need ear plugs. Apart from that all great.

Have stayed at vermont a few times now & we were shocked to find that you have to pay £20 now to use the car park when it was previously free! Had I known this I would have gone elsewhere . Room was really noisy as near railway line & birds squawking all night. We were left earplugs so obviously hotel was aware of this so as hotel seemed well under occupied why put us in that room! Bathroom was shabby, carpet not hoovered..... we won't be back

Shower facilities - they don’t provide conditioner -when I tried to use the shower it was either scalding and the temperature didn’t alter with the controls, or no water at all came out from the shower head, only the bath taps - so couldn’t shower at all during the stay Lifts One of the lifts was out of order during the stay for refurbishment which left long queues and delays trying to get the lift down with the one functioning lift - on several occasions I had to walk all the way down, including in my heels for the party - as the lift had an alert that said overloaded. I could hear other guests on upper floors experiencing the same frustration and all having to walk down the stairs. One of the reasons for choosing the Vermont was to celebrate on the rooftop bar prior to my friend’s event - I had to leave the hotel and walk through cobbled streets to find a lift to reach it - again this was clearly due to refurbishments but with this kind of inconvenience customers should either be alerted prior to booking about disruption or the rate offered reflect the below-standard experience. Service I tried to book a rooftop bar table through reception and they said there was no need, but when we got there I was told that was incorrect and I did need a booking - luckily they managed to squeeze us in. I paid over £200/night and put in a request for a 50% refund at reception to reflect my poor experience when I checked out - three weeks later I’m yet to receive anything

Amazing place to stay beautiful deffinately will stay there again add hotel to my favorites great location fairly priced and perfect rooftop bar

Great breakfast as always.staff very helpful. Spotless clean room .we will return again

Location near quayside about 10 mins from Central Station. Breakfast was good, gym was nice. Rooms a nice layout, but cannot turn off the heating and was boiling hot and ruined my stay.

Actually, the only week link of the entire state was the breakfast buffet. Items not hot. Fresh fruit embarrassingly limited. Coffee was great. And the staff excellent.

In theory this should be a great hotel however it’s so noisy at night. Should have realised when we got to the room and there were ear plugs at the side of the bed. Rooms are so hot and no air con so you have to open the windows then you get the noise. Should be told when booking that you won’t get to sleep before 2 am due to the noise of the bars around the hotel.