Residencial Sausalito

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Breakfast was good!

Staff was so helpful! Room and appliances are updated

Location perfect, staff friendly, And breakfasts 10/10 Definitely recommend

The check-in process was not clear until I clicked on the small print link in Expedia. You had to go into the hotel lobby around the corner to check in. The room door card key was balky and generally took several attempts to open the door. Maid service was erratic. No one came for two days, then the next day came in the evening. One day they came at 7:30 AM. Bed bottom sheets were not fitted and came loose easily with movement in the night. Breakfast was very good.

Hermoso todo muy recomendable

Nice buffet breakfast,good location close to beach,a little old in its facility

Very ordinary.

After checking in the lobby inside Real Palace Hotel (had a bunch of mosquitoes at the waiting area), we went to our room on the 12th floor. WOW was the room completely different than what the pictures show.. It was disgusting. There were 2 beds and the sheets had stains all over. We then used the bathroom and turned on the faucet and guess what? Water just went through the sink and right onto the ground. The pipe was that messed up. Cabinets and everything looked old and unclean. Walls were dirty. The bath area does not looks like something that belongs to a building that is 1.5 blocks away from famous Copacabana beach at all. Of course we then had to go back down to the lobby to request for another room and luckily they gave us another room immediately that was in decent shape compared to the first one. Another thing that could be improved is the air conditioning machine is REALLY REALLY LOUD so get ready for that. Secondly, We were on the 14th level and there was no wifi that could reach us so we had to use our local sim card that we bought. What we liked at this "hotel" is the breakfast. There were a lot of variations mainly consisting of fruits/pastries/breads and just your typical breakfast with different eggs styles. Service overrall is pretty good, they speak english and try to accommodate you.

Had worms in bed. I have photos and video. The room itself was clean. A move at 0130 was then necessary.

The hotel is well located. Breakfast is good. Staff nice and attentive.