Hylands Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Helpful

There is a clear need for this property to be overhauled

The hotel is in a good location, easy to walk in to town, good parking, easy reach of the station. I was on the 2nd floor, a bit of a hike, no lift. The room was Ok but maybe a bit tired. It was VERY hot, I know the weather was warm but it was not possible to open the window much and it was very very stuffy. It was satisfactory for a one night stay and if I was going to Coventry again I would consider using it again but I would not rate it a great deal better than OK.

Terrible experience. List of things not working -lights -bathroom door will not close - could not shower or bath - slow dripping cold water and all or none hot water. - a very polite and courteous staff who was not interested to sort anything out - they tried to transfer me to a smaller and even worst room. The rooms are right above a restaurant - loud music playing till late The 2 good things - Parking - free plenty of it - they allowed ne to park till late after checkout Proximity to the train station - 2 min walk.

On arrival, I was told my booking was cancelled “because I never paid” - it was booked as pay on arrival. So she said she’d check and then there was a room anyway… The corridors stink of smoke, the wall was filthy - I really don’t want to know what the white stuff was, judge for yourself. The toilet had a hole it in so leaked over the floor. The shower had less pressure than squirting a bottle of water over yourself, the TV didn’t work. They provide you tea and coffee but no kettle… weird. You have to ask for one. We also had a light in our room that wouldn’t turn off so I had to take the lightbulb out. Again, weird. Looks, let’s be honest, for £55 for the night when Take That were on, it was never going to be great. I was there for 8 hours and if you just need somewhere to lay your head and don’t care about the rest, it’ll “do.” This place needs to just be taken over, given some TLC and I’m sure it would be as great as it (probably was) back in the 70s.

Close to where we needed to be,comply bed. Parking is chargeable £8.20-24hrs Says restaurant,but no breakfast served. Loud music going on 1.30am Our door was broken,was told at check in,we was given impression someone was coming to look,no one did. Could not turn the water down to the shower,far too hot,so gave it a miss. Bathroom door did not shut,debris from that door in the bathroom.

Very unclean, dirty and wish for a refund

Clean enough and spacious room. Parking on site included with plenty of spaces. The building is a little run down but for the price it served the purpose.

Room was clean and tidy the staff was really nice and friendly.

The room was a good size with a bath. Only 1 pillow each which was very flat so the next day I asked at reception if I could have another two pillows to be told no they only have enough for two pillows in each room so I said I’m sure not every room is booked out can you please sort 2 pillows she said she will have a word with housekeeping and get them sent up. They never turned up. Also I only drink tapwater with a lot of ice my husband drinks Coke with no ice. I asked for a pint glass with just ice because it was hot, so it would melt quickly. To be told no, she is saving that for people who buy drinks I said I’m buying a can of Coke as well and her answer was your husband doesn’t want Ice with that. Because of the staff, I would not stay here again.