Hotel EMC2, Autograph Collection

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location well kept

Perfect place to stay in

I am a super bent on clean hotel rooms and I found this hotel solely based on the reviews (specifically the cleanliness review) The front desk staff was extremely nice and professional and very helpful! I couldn't believe how clean the public restrooms were and to my surprise and contentment the rooms were even more beautiful and super clean. No stains or mold in the bathrooms, no strands of hair on the bed, I honestly cannot give any mishaps or complaints during my stay. Great job!

Our stay at this hotel was absolutely wonderful! The location is unbeatable—right in the heart of downtown Chicago, with restaurants, cafés, shops, and all the main attractions just steps away. The rooms are beautiful, cozy, and very clean. Even though the hotel is in the center of the city, it was surprisingly quiet, and we had an amazing night’s sleep. The staff was friendly, and the overall atmosphere made us feel right at home. We would definitely stay here again on our next trip to Chicago. Highly recommend!

Hot water was dodgy (from too hot to too cold quickly). The restaurant opening hours were the worst for me though. The restaurant opens for breakfast until 11 and then closes from 11 to 4pm, so forget about a drink or a snack during these hours.

The hotel's location is excellent. It's less than a 5-minute walk to Michigan Avenue and is conveniently close to downtown attractions, including Navy Pier. I didn't use the hotel's amenities or restaurant, so I can't comment on those. One thing to note is that there is no bell service. If you choose to self-park, the parking garage is about 1.5 blocks from the hotel rather than in the building. I also found the valet staff to be less helpful than expected—they mainly collect your car keys and don't provide much additional assistance. On the other hand, the front desk and hotel staff were friendly, professional, and helpful throughout my stay. Just be prepared to transport your own luggage, especially if you're self-parking.

NA

Cool hotel super service when I check in, only minus was the service at breakfast which was not good.

I liked everything about the property except the bait and switch and the management lack of follow up. The city view show in the online picture isn’t what we got it was street view which management tried to convince me was city view, absolutely not acceptable. This was a fathers day surprise to a 72 year old veteran who’s dream it was to one day stay on the magnificent mile. The manager on duty said she would try and rectifying issue and in the meantime gave use two $25 meal tickets for the attached restaurant there were three of us there, and to add to the disappointment I never heard from the staff again. I remained disappointed to this date and will never stay in an autograph Marriott hotel again not to mention that there was no on site self parking as listed in the online discription. Hotel was excellent, manager follow up and ads highly disappointing.

Cute hotel with a nice bar. Would stay again.