Comfort Inn I-10 West at 51st Ave

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

If I could give negative stars, I would, for a comfort Inn, which is a choice hotel there are certain standards that are expected. This Comfort Inn failed to meet every standard on every level. From from issues at check in both times. Even being told that I wouldn’t be permitted to say, despite the fact that the reservation had already been paid for. Overall condition of the property is extremely poor stains all over the carpets bedding is torn and in disarray stained dingy old old old. There are holes in the walls. Now comes some of my more favorites. The air conditioning in the lobby in the halls is pretty nonexistent. It’s always at least 90° through out the main building and halls! There are six pool loungers around the pool not one of them is usable. They are all broken torn ripped. The business office is not usable. The reason is unknown as you get a different story from every staff member that’s here. The outside of the property has trashed throughout it. The only positive of this hotel is the breakfast. Funny the only positive staff were the two ladies that make the breakfast. I cannot believe that this is a choice hotel. If this is their acceptable standard shame on them. I wasn’t expecting much but I was expecting some standard of care/cleanliness/comfortability. All I’ve gotten is don’t care attitude and it’s very reflective in this property.

Good size rooms and great breakfast

Room service is terrible and they do it every single day your here causing you to exit the room hotel manager is extremely rude and I do not recommend booking here

When you try to book for a vacation here and prolong your stay they want to tell you and deny you of services and say u can no longer book with them. They do room service every single day of you being here even when you don’t request it the hotel manager is extremely rude I do not recommend booking here for long periods of time

The a/c unit was extremely loud. So good luck trying to sleep. I informed the front desk. Front.desk said we can't do anything?? To contact the 3rd party you made the reservation from?? They seems to dismiss the complaint and carried on!! Save your money and go else where. Poor customer service, place is run down. The morning breakfast attendant was great. She's the only one who said good morning and welcome. We won't be back.

The first room was in terrible condition: holes in the walls and floors tha felt like they would cave in. Moved to a new room… no better trash on the floor and under the bed, ripped bed lining, old game pieces in corners, and blood on the comforter. The manager assured me I would be refunded with no penalty through Hotels.com, so I booked another hotel. Despite manager approval and documented issues, the hotel’s back office denied the refund. I ended up charged for two bookings over $300 each. Very disappointing experience and poor accountability.

I was transferred to an earlier flight and arrived earlier than I had planned. I called to explain and they said the earliest I could check in was 3pm. We arrived at 3pm amd were told tooms were still not ready. The next moring house keeping let themselves in the room at 10am when checkout was at 11am. My daughter and I felt rushed so we left as quickly as possible. The check in and out was frustrating

The room was filthy with stained carpets and pubic hair in the shower. The room had a strange odor. There was also trash outside, likely from a homeless individual. The first night I arrived was at midnight so I couldn’t easily find another hotel. Originally was supposed to stay 3 nights but I had to cut my losses and ask for a refund for the unused nights immediately in the morning. The staff was rude about the issues with the hotel, trying to insinuate I dirtied the room. The front desk receptionist also openly talked about me and my husband, pointing at us and saying, “That’s them” to her coworkers. I never yelled or made a huge scene. I spoke with an Expedia agent to get the refund in place, but the staff was unprofessional.

The waffles and sausage were good. There were no eggs or potatoes. Breakfast was said to be from 7-9 however, they put everything away at 8:30.

Breakfast was ok food was fresh and cooked properly. AC did keep cool but sounded like a diesel engine in the room keeping everyone awake.