Spa Hotel Colossae Thermal

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Fine hotel

Very friendly and accomodating staff

The hotel is huge and offers excellent food at its breakfast and dinner buffets. However, the staff (especially reception) are not especially friendly and the thermal facilities are fairly small for the size of the hotel (one of the thermal pools is not even filled). The biggets disappointment is that the eco-awareness in the hotel is zero. We brought refillable metal water bottles with us, but we were told we could not refill them at breakfast as we must buy plastic bottles every time we wanted to get water. This is shocking, and for a hotel in this day and age to only be using plastic water bottles is disappointing and enough to put us off returning. Even on the tables in the dining room, water is served in disposable plastic cartons - not jugs with glasses to drink from - and so the management really need to take a close look at the apalling eco-credentials of this hotel.

The Colossae was a very comfortable and relaxing place to stay. It is very close to Hierapolis/Pamukkale, which is a must see. The hot springs on the property are excellent, very natural, and how they've been set up for use is well done. However, they are very hot! We were lucky to visit during winter time, which meant temps in the 50s and 60s which made the outdoor hot springs more tolerable to enjoy. In the summertime, I don't think these could be enjoyed at all. The hotel also had other things to do, such as a game center, and a large property to walk around. It's a pet friendly hotel, so this worked out well for us to be able to travel with our dog. The indoor pool and saunas were also nice. We also tried a massage at the spa and it was excellent. Staff was also very good, helpful and friendly.

They need to really improve their dining options

Very old hotel, extremely low quality food for bfast and dinner. Caters to tour groups. Check in front desk was more interested in selling a euro 120 tour than telling us about the hotel and amenities. This tour could bought for 89 euro on the usual tour websites. Why waste your time houstling with tour group check ins and tour group breakfasts when there are so many other hotels there. I deeply regretted my choice.

NOT 5 stars! LOOKS NOTHING LIKE THE PHOTOS! Old and dated, feels like 1980s and the bathrooms are made for senior citizens with handicap rails and banged up. Front desk dbl charged us and thankfully we caught it and they corrected. They have tons of bus loads of people staying there and it’s long lines for food and you eat in a massive banquet hall. The pool area smalls and is not clean.

The staff was completely unhelpful. Facility is old and tired. Things were closed. Things in room did not work. I would recommend finding another hotel. We left early and found another location.

very good breakfast and dinner service, enjoyed the thermal pools and swimming pool

Service not good and food is totally waste staff at check in desk is rude