OYO Hotel Houston Katy Freeway

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Only one room avaiable. The TV was ripped off the walls, ac did not work. (It is August in Texas) and the room was not maintained well, floor dirty and paint/makeup smeared all on the wall. Horrible customer service and I was not able to get my money back after 4 nights of paying in advance. Do not stay here

Tear the building down and start over.

Abian cucarachas y personas Drogandose en las gradas

Unsafe

Don’t go there too many crack head

Decent hotel for the price

I pre paid for a hotel room through Expedia.com using PayPal. When I arrived at the hotel (Oyo hotel Katy Tx) they informed me that they had no available rooms. When asked if I could have something to show that I had arrived at the hotel I was told no but to take a photo of the sign on the hotel office door that was signed by the manager stating that the hotel had no vacancy which I did. I called Expedia right away to inform them that the hotel Oyo had turned me away due to no vacancy and that I would like a refund. An Expedia representative told me over the phone not to worry as I would receive a full refund after he contacted the hotel staff. He placed me on hold while he attempted to contact the hotel. I was in this call for 39 minutes only to be told that the Expedia rep was unable to reach the hotel but would try again the next day. He told me not to worry, this happens all of the time and that I would get my money back as soon as Expedia reaches the hotel. I continued to receive emails from Expedia saying not to worry they were working with the hotel to get my refund to me. In the meantime I provided them with my arrival time to the hotel and the photos I took stating there was no vacancy at the hotel. They basically resold my room to someone else. In the emails from Expedia they kept referring to my situation as a "request to adjust my reservation without penalty". Each email came from a different representative so l would explain to them that adjusting my reservation

This hotel is DISGUSTING. Roaches as soon as you open the door and the most unbearable scent of urine everywhere. I can’t believe this is even open for people to live in. This place needs to be condemned.

First room the toilet wouldn't flush and there was no water in the tank, ROACHES and stains in tub. room was filthy and the clerk was extremely rude. Had to wait 45 min to ck in bc there was no one there. 2 employees arrived and couldn't start because doors were locked and no one was there. 2 room no TV, extremely noisy people kept me awake all night including one man that knocked then sounded on my door only to realize he had the wrong room. No phone to call the rude clerk to tell.

Don't go here, the room looks nothing like the pictures and they have roaches and some sketchy people hanging out. The air conditioner looks unsafe to touch. Exposed wires. 1 pillow for 2 people in a king size bed. Towels were dirty. I felt sick and I can't sleep with roaches crawling all around, it was so bad I checked out and was told they would give me $5 for the inconvenience, what a joke, this is false advertising, I wish I could show the pictures I took.