Extended Stay America Suites Chicago Midway

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very clean and staff were accommodating

The desk attendant was immediately VERY rude during the check in process. Additionally, a few of my new “clean” towels had black hairs on them, so I went to the front desk to ask for replacement towels and the attendant rudely replies “you need to bring the other towels we are replacing to me” so I walked back to the room to get the 2 “dirty” towels . I also had an issue with the power circuit breaker going out , I called to have it resolved and the gentleman that came started interrogating me on “what I touched” like I was a child. I let him know I had not touched any of the things he pointed out and he simply replied “well don’t”. I felt like EVERY employee there hated their job and customers . Why be is a CUSTOMER SERVICE industry if you’re going to hate dealing with customers. The only reason I picked this hotel was because it was close to the venue of a music festival that my son was attending. I would NEVER recommend otherwise .

The front desk is rude, asking confirmation number, all I can find is itinerary number.

Stayed for a night. Clean room. Responsive staff. Quiet.

It took more than 3p mins to get checked in.

Breakfast doesn’t exist. However, the reason why it’s not 1 stars is because of Janice, she was amazing and great and really gave us a great experience. We are from the UK. Janice deserves a promotion but hotel is a shambles

No ice. No in-room coffee. No shampoo. No extra blanket. No extra pillows. No healthy options for breakfast. Filthy windows. Hall carpet dingy.

If you like meth, this is the place for you. It smelled of smoked meth and there was meth residue everywhere. It made my skin burn.

No ice machines. No in-room coffee. No shampoo. No extra blankets or pillows. No fresh fruit or healthy options for breakfast. Windows filthy. Hall carpets dismal.

It sucks charge you for stuff that you didn't do