Euro Park Hotel Bursa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

A Turkish person said this was a 5-star hotel, which definitely is not. I'm not a hotel snob, and thought this was a very clean hotel but there were minor things like the way things were fixed were slabbed with caulking or not straight. Also, our bathroom shower drain backed up the whole 3 days we were there. The rooms smell like cigarettes even in non-smoking rooms. The food was pretty good and overall, the rooms were clean. Hotel staff was nice. This hotel is also located inside a university so not within walking distance from the city or food areas.

You big lair

Good place to rest up after long day driving.

The hotel was very nice. But during my stay the A/C not working properly they change my room 3 times finally they maintain it. Friendly staff at reception.

Do not feel you are in 5 star hotel, also the quality of breakfast is not reach to 5 star food, no selection, poor service, poor management not reach to 5 star

Everything was so wrong about this hotel I even don't know where to begin with. We booked our room really late, around 11 pm local time. When we got there around 12 am, we first waited at the reception around 20 mins to check-in, because the desk was crowded and only one person was working. When it was our turn to check-in, the receptionist told us they couldn't find our reservation. We forwarded them our confirmation, he made a few calls, made us wait there, then he asked us `what time are you planning to check out`. What a weird question to ask guests. Anyways, after 15 more minutes, we got our keycard and headed to the room. Although our reservation was specifically a double, non-smoking room, he gave us a twin room. We went back there and asked for a change. They offered us to combine beds but we said it would be more comfortable if they can arrange a double. So they gave us a double room. When we entered the room everything seemed ok but then we realized that they gave us a smoking room. The curtains had a heavy smell, the air conditioning was struggling, the bed also wasn't a double. In fact, it was 2 twins combined, one of which was super soft and the other was rock hard. (The reason why we didn't want twin beds in the beginning). The towels had this really heavy chlorine-like chemical smell. The shower had this leftover shampoo from previous guests. When we asked for toothbrushes, they brought us only 1 toothbrush after more than 1 hr. TLDR: Dirty room, bad service

need renovation, everything looks very cheap and old.

Good

An oasis of comfort, cleanliness and hosted by a team of friendly and professional people. It was boosted by a great spa and exercise centre. The massage and Turkish Bath were both of a high level and reasonably priced by Western European standards. I will definitely stay here again.

My stay was good and comfort and hotel was good in location and easy to drive