Biserka House

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The outside grounds of the hotel are manicured beautifully.

I travel a lot. This was one of the worst hotels I have ever stayed in. Our suite was full of mould, smelled awful throughout the stay. It stank of mould and old urine in which the smell was coming out from The shower drain. Cleaning was substandard and some parts hadn’t been touched at all. Food was awful. Bland, poor quality and repetitive. We had to go out to other areas to eat 3 times and we paid for half board. You have to pay for expresso coffee- only instant available on half/ full board. I saw one of the waitresses hit one of the kittens that roam the resort in its back with a serving tray! She scurried into the kitchen before I could even call out! Beach is full of seaweed and the tide often very low. We never swam which was disappointing. On the beach you are constantly harassed by the local “Masai” men selling something. They literally try to call you whilst sunbathing and disturb your peace. We had to go to Nungwi and Kendwa to enjoy actual beach time with beautiful waters. Nothing to do nearby and not a walkable area to explore. Even the medical centre at the resort were pushy for money when insurance were taking care of a claim for a sick relative. I spent almost £3000 for our stay and I would not recommend at all. I complained when there to the customer care manager. She did not seem interested and did not offer any kind of solution for recompense. Best thing there was the spa treatments and the staff there who were from Egypt. They were wonderful.

Anlage war sehr sauber und gepflegt, wie auch die Zimmer. Personal immer sehr freundlich und hilfsbereit. Strand wurde abgesteckt für Hotelbesucher und Einheimische. Spa Angebot war gut. Essen immer abwechslungsreich. Pizzeria und Rossini gegen Selberbezahlung. Tax pro Pers/ Tag 10 Doller

Overall disappointing. Food quite basic including tinned coffee instead of fresh coffee. Not enough beach towels for guests, gym is dirty and in dire need of equipment maintenance, aircon in room was so loud it couldn’t be left on during the night , spa staff unfriendly, making coffee and boiling the kettle in the corridor and eating meals at the reception.

The room was cleaned everyday, but the food was average. Staff members weren’t friendly, and it was noisy.

View from my room wow . Love the tub on deck as well

We stayed here for our honeymoon and it was fantastic! This resort was very clean and exceeded our expectations! The food and drinks were great. The staff was very friendly. We would recommend to anyone! We used the spa as well and it was 100% worth it.

If you have booked, rebook. If you are thinking about booking, rethink. I must issue a warning as this might ruin your vacation. This is a disco-club hotel for age 60+ and nothing else. We have never left a hotel early before, this was a first. At first glance, it looks like a 5-star resort, nice environment but rooms are ok but not what you expect for the price. We booked the swim-up suite ocean view. Small strip of water which is not connected to any of the main pools. Clean though, I’ll give them that. Arriving here was one of the worst hotel experiences of our lives. Our problem was the constant dance music. During daytime there is a DJ screaming in the microphone (not the good kind) nonstop, so no relaxing wherever you are on the premises. Our room was 150 meters away from the bar but we heard everything with doors closed. The music is extremely loud constantly, and we tried to sleep at 9.30 pm with earplugs, that didn’t help. The music kept pounding through earplugs, and it sounded like a techno-festival (which we at times enjoy but not at a 5 star resort). At 10.45 pm we called the reception and asked about the volume, they apologised and said “we will check”. 11.15 pm I went there to see what was happening and the bar (close to the reception) had 30 people screaming to ABBA and they said “sorry we will close shortly”. This would be absolutely fine if they actually mentioned this on hotels.com. So we feel obliged to issue a warning about it.

The ac in the room is pretty ancient and super loud; difficult to sleep with the AC one. The whole place need an update and the all you can eat Buffett food was sub quality.

We have just had a wonderful stay at this hotel. The hotel itself is huge but so tastefully done and built in a way that if you want to find quiet you can, if you want beach you can, if you want activties there are many on offer, it has something for everyone. The rooms are lovely and it is incredible to believe that you are in a country where so many people do not have power in their homes or running clean water and yet this hotel has 3 beautiful and immaculate pools, as well as numerous rooms with a swim up pool. We were fortunate to have one of these and loved it, it was so lovely. The staff need a special mention, nothing is ever too much trouble, they are just the lovliest of people and then there is the super animation team providing water aerobics, beach parties and volleyball for those who seek something to do. The hotel seems to be a destintaion in particulalry for French and Polish tourists and so there were both French and Polish speakers in the animation team, as well as English of course. This was a brilliant hotel.